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customer support

Tips On Boosting Customer Support

Customer support is vital for business success. If you want to achieve business growth, then you should focus on improving this aspect of your business. After all, your customers deserve the best experience possible. According to the 2017 State of Global Customer Service Report, 54% of customers have higher expectations for customer service today. Customers

landing page

How To Optimize Your Online Store Landing Page

Your website serves as a primary channel for customers to see your products and services. For this reason, you need to make sure that it is optimized for your potential buyers. You may have the best website in the industry but if it isn’t attracting customers, then it’s useless. One of the most important pages

customer service

Customer Service Do’s & Don’ts

Providing top notch customer service is vital for any business. Keeping customers happy guarantees that they will do business with you again. Nowadays, price and a great product is not enough to ensure brand loyalty. Today, delivering a positive customer experience is what makes a difference. Just how important is customer experience to brand loyalty?

back office

Back Office Outsourcing Do’s and Don’ts

In managing your business, there are some tasks that might be time consuming and drain your resources. Tasks such as data entry, payroll & accounting, admin work, and others are back office functions that could be taking much of your time and money. As a business owner, you ought to be focusing on your core

sales & marketing

Should You Outsource Sales & Marketing?

Sales & marketing are vital functions that every business should undertake. These tasks help businesses push their brand to their target audience. Sales & marketing is a dynamic industry and your team may not be able to keep up with the pace. This can be challenging for your in-house team. With quotas and deadlines to

customer service

10 Customer Service Metrics You Need To Measure and Improve

Improving customer service is vital to both your business and your bottom line. Companies today need to level up on their customer service if they want to stay competitive. According to a survey by Gartner, by 2016, 89% of companies expect to compete on the basis of customer experience compared to 36% four years ago.

help desk

Help Desk vs Technical Support: What’s The Difference?

Help desk and IT support are two words that people often confuse. While both are designed to help with customer support, they serve two distinct purposes. Customer service does not end once the goods have been rendered or services have been delivered. Providing a good after-sales experience contributes to customer satisfaction. This is where both

e-commerce

How To Drive Traffic That Converts To Your Ecommerce Store

As an ecommerce owner, your aim is to achieve business growth. For this to happen, you need to drive quality traffic to your online store. You may have the best website in your industry but is it driving traffic? In the face of tough competition, website traffic can be one of the biggest challenges online

e-commerce payment

10 Tips On How To Improve Your E-commerce Payment Processing

The COVID-19 pandemic has changed the way people buy and pay for their purchases. At the height of the pandemic, we have seen customers make the switch to online payments. But even before COVID-19 struck, there has been a preference for cashless transactions for the convenience it offers. For this reason, you need to make

recruitment

10 Common Mistakes in Staffing and Recruiting

Hiring the right employee to add to your team is crucial to the growth and success of your business. Employees can help you achieve your business goals and contribute to building a great culture. In the face of tough competition, it is more important for companies to hire the right employees. According to a report

outsourcing

Your Guide in Choosing An Outsourcing Vendor

Outsourcing has seen tremendous growth over the years. According to a survey by Clutch, more than a third or 37% of small businesses currently outsource a business process. The same survey revealed that the primary reason small businesses outsource is to increase efficiency and to have access to available expertise.  Choosing the right outsourcing vendor

customer support

10 Key Skills To Ensure Customer Service Success

Customer service is crucial to any business. For this reason, delivering the highest quality of service to ensure customer satisfaction and loyalty is crucial. Excellent customer service is key to business growth and profitability. According to the 2017 American Express Global Customer Service Barometer, 7 in 10 Americans are willing to spend an average of

customer support

Types of Customers And How To Deal With Them

As a business owner, you understand that customers are vital to your organization. Your agents or customer service staff interact with them on a daily basis. Your efforts are directed towards ensuring customer satisfaction. Obtaining new customers is vital to increase your sales. That is why you want to make sure that your marketing and

outsourcing

The BPO Outlook In The Philippines Beyond The Pandemic

The coronavirus pandemic caught everyone by surprise including the business sector. Within a few months after the pandemic struck, many businesses were forced to lay off their employees or cease their operations. For businesses that continued operating, they implemented remote work setups for their employees in adherence to health and safety protocols.     One of the

IT support

Steps On How To Outsource IT Support

In the digital age, ensuring that your business is tech-savvy can give your business an edge over the competition. Given the plethora of technologies available at their disposal today, businesses may not have the capabilities and manpower to capitalize on these technologies. This is where outsourcing IT support can become beneficial for your business. The

customer support

Signs Your Customer Support Isn’t Working

Customer support is crucial to business success, regardless of the industry you operate in. Resolving customer issues will dictate whether or not users will keep doing business with you or move their business elsewhere. The level of support you provide contributes to the whole customer experience (CX).  Nowadays, price and product are no longer the

e-commerce

E-Commerce Trends Online Sellers Should Watch Out For

The growth of the e-commerce industry cannot be denied. Its share of retail sales has risen in the last five years and the trend will continue. E-commerce has been growing at an average of 15% year-over-year. This growth has been further buoyed by the COVID-19 pandemic when people adopted online shopping due to health protocols.

back office support

9 Back Office Functions You Can Outsource

As a business owner, you want to focus on growing or expanding your business. You need to focus on bringing in new customers. But as you focus on business growth, it can become overwhelming if you still have to do the back office functions like payroll, recruiting, or IT infrastructure. If those activities are keeping

outsourcing

Different Types of Outsourcing Explained

Outsourcing offers businesses the opportunity to focus on their core competencies while freeing themselves from time consuming tasks. When you have a huge demand for workforce and services, outsourcing can help you meet those demands. Outsourcing also gives your business continuity since the resources are not placed in a single location.  It can be difficult

customer support

Common Mistakes To Avoid When Outsourcing Customer Support

Customer support is a vital aspect of running a business. For this reason, it demands more time and attention. Times have changed. According to a Walker study, by the end of 2020 customer experience will differentiate brands from their competition. According to the study, customers put high value on their experience. 86% of customers will

staffing & recruiting

Should You Outsource Staffing & Recruiting?

Staffing & recruiting is an essential part of growing your company. With business growth comes the need to hire more people to fill up the additional tasks. Hiring the right people is an important decision that you as a business owner will have to make from time to time. But filling up vacant positions can

selling business

Top Mistakes You Should Avoid When Selling Your Business

As a businessman, you want your business to grow and succeed as much as possible. However, sometimes it’s not meant to be. The Small Business Association states that 30% of new businesses fail during the first two years of opening, 50% during the first five years, and 66% during the first 10. Only 25% make

outsourcing

5 Outsourcing Trends That Will Shape The Philippine BPO Industry

The outsourcing industry has grown tremendously over the years. With the COVID-19 pandemic, it has grown even more as many businesses shifted to WFH setup and had no capability to manage remote teams. In the Philippines, outsourcing is one of the two primary legs of the Philippine economy contributing $26 billion to the Philippine economy

job burnout

How To Avoid Job Burnout

There comes a point in your employment when you will feel burned out. According to a recent study by Gallup, 23 percent of employees reported feeling burned out very often or always and an additional 44 percent say that they feel burned out sometimes. Job burnout can have a huge effect on employee performance. When

e-commerce

Advice When Registering your E-Commerce Business

Starting your own e-commerce business can be a little bit tricky. You have to think about a lot of things such as your inventory, marketing your business, servicing your customers, and others. But before you get busy with running your business, the first thing you need to do is register your e-commerce business. Running an

outsourcing

Types of BPO Services Explained

Outsourcing your business gives you the opportunity to focus on the more important aspects of running a business. Many firms have seen the benefits of outsourcing work so they can focus on the core of their business. Common services outsourced to BPO providers include payroll, accounting, telemarketing, data recording, and others. According to Statista, the

outsourcing

The Future of the Philippine BPO Industry

The Philippine BPO industry continues to grow and is showing no signs of slowing down. According to the IT-BPM Roadmap 2022, the BPO sector is expected to grow at $40 billion in revenues and 7.6 million direct and indirect jobs, with 500,000 jobs outside of the National Capital Region. The BPO industry serves as one

back office support

A Guide On How To Outsource Back Office Support

In any business or organization it is usually your sales team or client-facing staff who gets the credit for the growth of your business. This is because they are the ones who interact with customers and generate sales and profits. But to ensure peak performance, they need a support team. Your sales and customer service

work from home

Remote Work vs Work From Home: What’s The Difference?

Remote work and work from home are often used interchangeably. But they shouldn’t be because they are distinct from one another. The two terms became popular in the light of the COVID-19 pandemic as a result of health protocols issued by the government. You may have some kind of office set up in your home

online store

Online vs Offline Store: Which One is For You?

With the growth in online shopping, one wonders if it still makes sense to put up a retail store. Over the years, the number of mobile shoppers continue to rise. E-commerce sales made up around 10 percent of total U.S. retail sales in the third quarter of 2018. 8 in 10 Americans shop online and

brick-and-mortar store

Benefits of Owning A Brick And Mortar Store

The growth of electronic commerce cannot be denied. According to statistics from BigCommerce, e-commerce sales are expected to breach the $740 billion mark by 2023 in the United States alone.  In addition, e-commerce has accounted for close to 11% of all retail sales in the US. E-commerce has allowed customers to shop from the convenience

amazon selling

Steps on Selling Your Amazon Business

Being an Amazon seller can be a lucrative venture. The platform is the starting point for shoppers before going to other marketplaces. 23 percent of online shoppers go first on Amazon for inspiration when they don’t have a specific product in mind for purchase. In 2021, it is expected that more than 2.14 billion people

amazon selling

Tips on Becoming a Profitable Amazon Seller

Selling in the Amazon Marketplace is something that every online seller should consider. Since its creation 25 years ago, Amazon has grown to become the top ecommerce platform in the world. As of 2018, Amazon’s share of the US ecommerce market hit 49%, bigger than eBay (6.6%), Apple (3.9%), and Walmart (3.7%) combined. In addition,

project manager

How To Succeed As A Project Manager

Handling projects can be extremely challenging for most managers. Your organization may be working on multiple projects but are the ones who are handling the project capable of succeeding? Statistics reveal that an astounding 97% of organizations believe that project management is critical to business performance and organizational success. There are many challenges facing project

product review

How To Do A Product Review

As an online retailer, you want to ensure customer satisfaction. One of the ways you can check their satisfaction is through product reviews. Keeping your customers happy is the most powerful tool you can have in your e-commerce business. 63% of customers are more likely to purchase a product from a company that has product

businessman

Are you a businessman or an entrepreneur?

A businessman and an entrepreneur are two words that are often interchangable. People often get the notion that when someone is a businessman, they are also entrepreneurs but this is not the case. Businessmen and entrepreneurs both own a business and make passive income. They both provide solutions to consumers and help with economic development. 

order fulfillment

Fulfillment by Amazon vs Fulfillment by Merchant: Which is Better For Your Store?

If you are managing an Amazon store, then you are fully aware that order fulfillment is a vital part of your business process. The success of your business will depend on your ability to complete customer order from purchase to delivery. Customers have high expectations when it comes to fulfillment. They expect fast and guaranteed

customer relationship

How To Choose The Right CRM For Your Business

When your business first started, you probably tracked customer information such as email, address, and contact number via a spreadsheet. As your business grows, you need to consider changing the way you track customer data. Spreadsheets are difficult to update, interpret, and synchronize with your team. For this reason, valuable customer information becomes lost. This

e-commerce

E-Commerce Inventory Handling Options

The number of e-commerce stores has risen over the years. As of 2018, an estimated 1.8 billion people worldwide had purchased goods online. In that year, global retail sales amounted to $2.8 trillion. It is estimated that global retail e-sales will increase to $4.8 trillion by 2021. Figures from Statista reveal that 4.75 percent of

earning an income

How To Turn Active To Passive Income

There is a famous cliché which states, “Money makes the world go round.” In reality, it does. We work to make money. We use the income we get from our jobs to buy necessities. But the money you will earn from your jobs is only as good as you are working. For this reason, you

workplace stress

How To Overcome Workplace Stress

No matter how much you love what you are doing in the office, you can fall victim to workplace stress. Every job has its stressful elements from meeting deadlines to reaching sales quotas. Work-related stress will most likely always be part of your corporate life. Learning how to overcome workplace stress is vital as it

customer service

Customer Service vs Customer Support: What’s The Difference?

Customer service and customer support are often interchanged. For this reason, differentiating the two can become a challenge. The biggest mistake is not making a distinction between the two. They do have similarities in that they focus on helping customers. Aside from that they use similar tools such as email, chat, and phone for communication.

how to boost customer experience

How To Boost Customer Experience

The customer experience is vital in customer retention and loyalty. You may have been a customer yourself most of the time and you know how terribly frustrating bad customer experience can be. The way your customers feel and think about your company can have an impact on your bottom line. It can make a huge

customer relationship

Tips on Improving Customer Relationship Management

Maintaining a good customer relationship should be the core of your business. In a competitive industry, customer retention is the name of the game. You want to make sure that your current customers will buy from you over and over again. Customer retention makes sense considering that acquiring new customers is 5 to 25 times

lead generation

Lead Generation: Should You Outsource or Keep It In-House

Lead generation is the process of stimulating and capturing interest in a product or service in order to develop your sales pipeline. Over the years, the buying process has changed dramatically. Businesses have to find new ways in reaching buyers and getting heard through the noise. Gone are the days when companies had to use

Outbound-Calling

Difference Between Contact Center and Call Center: Which One Does Your Business Need?

Call centers and contact centers are used interchangeably. However, they are not the same thing. They are two distinct modes of business communication. Assuming that the two are the same can be a huge business mistake. Both call centers and contact centers are effective channels for building connections with customers. Both are tools for customer

entrepreneur

Types of Entrepreneurial Burnout and How To Deal With Them

Running your own business can be an exhilarating experience. If your business is just a startup, you want to see it become successful. More often than not, it means working long hours. Most influential entrepreneurs believe that the hours you put into your business affects your success as an entrepreneur. Real estate mogul Grant Cardone

code-1076536_1280

How To Outsource Web Development

Building a website is vital for any organization. It can be an effective tool for marketing your business to potential customers online. One cannot deny the impact of having an online presence where customers are able to find your product and/or services. Creating a website is a tedious task that requires an expert. If you

business model

Different Kinds of Business Models Explained

When planning to setup a business, there are many crucial business decisions you have to make. One such decision is what kind of business you will create. There are different types of business models to choose from. If you are planning to build your business from scratch, the business model you choose will be crucial

call handling

How To Improve Call Handling Skills

Call handling is a vital process in customer support. How you manage a call will make a difference in whether or not you will close a sale. It refers to the steps your organization takes when a call comes in or when placing an outgoing call. Good call handling can also spell the difference between

toxic

Identifying Toxic Workers and How To Deal With Them

Every company should strive to develop a healthy and harmonious work culture. Companies are made up of individuals with different personalities and affiliations. While there are employees who will diligently work, there are also those who will make life miserable for their co-workers. These are toxic employees. As a manager, it is pertinent that you

KPO

Identifying The Different Types of KPO Services

Knowledge process outsource is a growing industry in the Philippines. The last decade has seen a rise in different types of KPO services  in the country. From voice, there was a need to expand services to include higher skills and expertise. From this need emerged knowledge process outsourcing. Knowledge process outsource began in India in

accounting

How To Outsource Accounting Work

Running a business involves crunching numbers. As an entrepreneur, you have to worry about operational costs, taxes, and other financial considerations. But number crunching and business management can become overwhelming as time goes by. For this reason, you need to consider learning how to outsource accounting work. Most business owners dread crunching numbers. Checking and

customer objection

How To Handle Customer Objections

Most salespeople think of customer objections as something negative. In reality, this is not the case. A customer objection is not necessarily bad. We can think of objections as issues or concerns that you need to address. At the very least, the prospect has shown interest in engaging with you. The fact that the prospect

order fulfillment

How To Outsource Order Fulfillment

When managing an ecommerce business, order fulfillment is a vital process. From order taking to delivery – all of these stages of order fulfillment are crucial in ensuring customer satisfaction. While you can do the order fulfillment yourself in the initial stages, it can become overwhelming if your business grows and there is a huge

What-Does-a-Virtual-Assistant-Do-770x470

25 Tasks To Outsource For A Small Company

As a business owner, you need to realize that you cannot be a jack of all trades. This means that you cannot be a businessman and employee at the same time. This is the reason why most entrepreneurs fail in growing their business. As an entrepreneur, you need to work on your business and not

recruitment process outsourcing

Recruitment Process Outsourcing vs Traditional Recruitment: Which One Is Right For Your Business?

Hiring new employees is necessary for every business. If you have new projects requiring manpower or positions that need to be filled up, you will need to find a recruiter for those requirements. As a business owner, you need to find the right recruitment partner. When it comes to recruitment you have an option to

recruitment process outsourcing

How To Outsource Recruitment Services

Recruiting the right person is a tedious task. As a businessperson, you want to focus on doing what you should be doing—grow your business. For this reason, you need to learn how to outsource recruitment and free some of your time to being IN the business rather than ON it. Recruitment helps you find the

customer service

How To Outsource Customer Service

As a business owner, customer service should be your utmost priority. Whenever customers have complaints or inquiries, you need to address them right away. When you are a startup, it is okay that you’re the one to handle customer service issues. However, as your client base grows, it can become overwhelming to handle all those

freelance

In-House Staff or Freelancers: Which Is The Best Option When Outsourcing?

As a business owner, your main objective is to see your business grow. If you are just starting out, it is normal that you want to be hands-on with the management of your business. Eventually, however, as your business starts to grow, managing your business starts to become overwhelming. Some tasks may keep you from

freelance

How To Outsource Amazon Seller Support

The Amazon Marketplace has become a competitive place for online sellers. From starting out as an online book seller, a lot has changed for Amazon. Today, it is the leading digital e-retailer in the world. When it comes to online shopping, Amazon is the first place that most buyers will visit. As of 2018, Amazon

e-commerce-4516044_1280

How To Outsource Your Amazon Operation

Amazon has come a long way since Jeff Bezos launched it in his garage in 1994. 25 years after that, it has become the world’s largest retailer and a household name when it comes to online shopping. Today, there are 119,928,851  million products available on Amazon as of April 2019.  In addition, it ranks as

ecommerce-3688436_1280

How To Outsource Ecommerce Support

With the number of people doing their shopping online, having an e-commerce store can be a lucrative form of business. In 2017, e-commerce accounted for around $2.3 trillion in sales and is projected to reach $4.5 trillion in 2021. In the US alone, ecommerce collared 10% of retail sales and is expected to grow by

bpo-vs-kpo

Understanding The Difference Between KPO and BPO: Which Outsourcing Is Best For You?

Outsourcing has been around for years. In the Philippines, the industry continues to grow as the country is one of the top outsourcing destinations in the world. A recent report by The Everest Group, a Texas-based global consulting and research firm, revealed that the Philippines will remain to be the top call-center destination in the

top-philippine-bpo-companies

The Philippine Outsourcing Industry In A Glance

Business Process Outsourcing (BPO), more commonly just known as Services Outsourcing, has been a huge contributor to the global economy over the years. Between 2012 and 2016, the global BPO industry grew at a compound annual growth rate of 4.4% for a total revenue of $140.3 billion in 2016. In the Philippines, the gross domestic

What-Does-a-Virtual-Assistant-Do-770x470

10 Things to Outsource to a Virtual Assistant

Virtual assistants (VAs) have changed the way people do business. These people usually work remotely at home as freelancers or contractors doing administrative tasks. The term was first coined by life coach Thomas Leonard in 1996 while having a phone conversation with Anastacia Brice. A year later, Brice opened the first organization for VAs called

th (1)

Selling In the Business Travel Sector

Business travel is necessary for growth and expansion of your company. From time to time, you need to meet your business partners for some meetings about the company. Statistics from The Global Business Travel Association published in CreditDonkey revealed that the number of business trips taken annually generated $488 million annually, making this a huge

airisx logo (white)

Why change to airisX?

Finding a credible partner and service provider to help your business grow can be really hard nowadays. Whether it is very expensive, or the quality is being compromised, being confident and at ease that your products and/or services is in good hands is the most important thing. You might have found a partner or a

Fulfillment-by-Amazon-FBA

Getting an Amazon FBA Business Ready for Sale

Always a great time to talk with our friends over at EmpireFlippers.com. If you don't know them, they are the premier place to buy and sell your on-line business. Listen in on Haumin, our VP of Service Delivery, chatting with Jake about how to leverage services and outsourcing to prepare a business for sale.  

QA

Quality Assurance

airisX’s Quality assurance team prevents mistakes or defects in the manufactured products to avoid problems when delivering solutions or services to existing and potential customers. The term “quality assurance” and “quality control” have been used interchangeably most of the time to show ways of ensuring the quality of the product or services. The Quality Assurance

order taking

Order Taking

In any business or organization, taking orders is an important task at some level of business process. Order Taking is the process of recording orders accurately, ensuring that the recorded data is secured, and delivering the same. If some or most of your customers prefer to place their orders by talking with a live person

Data Encoding

Data Encoding

Data Encoding is a process entering data information such as billing information, taxes, clients list, and more in to your company’s databases. Data Encoding is necessary for internal use, as well as governmental regulatory compliance. A Data Encoder is responsible to put all of this data in your company’s database(s) and ensuring that everything is

Customer Support

Customer Support

Customer Support includes a range of customer services to assist customers. This includes planning, training, troubleshooting, product/service explanations, upgrading, and disposal of a product. It can easily be one of the most important parts of your business, since if you provide excellent customer support, your existing customers and potential customers will have a professional feel

Business Sale Representatives

Sales Excellence – Top Business Sale Representatives

Sales is a crucial part of your business. Your sales performance is a critical factor for your growth, expansion, and the overall success of the business. But Sales is also a team effort. You can’t be expected to do it alone. You need a team of highly-skilled and dependable sales representatives who can handle inbound

Network Operations Center

Network Operations Center

Via the airisX Global Network Operations Centers (GNOC), with internal and partner facilities located globally, we provide top tier NOC Managed Services to our global clients. We source certified and experienced engineers to manage your network like you would. airisX, and its principles, have over a decade of experience in NextGen Wireless and Wireline data

Telesales vs. Telemarketing

Telesales vs. Telemarketing

Telesales is the selling a company’s products or services via telephone, either by phoning possible customers directly or answering inbound calls from customers. There are some key differences difference between Telemarketing and Telesales. The words “Telemarketing” and “Telesales” are often used interchangeably, and used to describe activities that often crossover between both services. However, knowing

business-1137365_640

Sales Support

airisX Sales Support services are designed to support your sales teams efforts, freeing your high performing sales people up to take more meetings and close more deals. Sales Support offers a host of services and capabilities to grow your sales without significantly increasing expenses. The airisX Sales Support team can manage your opportunities through the presales

seo-puzzle-style1

Search Engine Optimization (SEO)

Search engine optimization (SEO) is a way to get your website higher rankings in top search engines like Google or Bing. These search engines rank in your site based on individual ranking algorithms that change often, but we believe that scalable SEO is a result of solid processes and content that simply provides value to

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Social Media Marketing Support Services

Over the years, social media marketing has evolved from being just another marketing channel into an important part of the customer service experience. Major brands and small businesses are now investing heavily in dedicated social media marketing teams to implement their social media strategies successfully. airisX brings our outsourcing services to the next level by maintaining

Amazon Seller Burnout

Many Amazon Sellers struggle keep up with the daily grind of responding to all their support requests within 24 hours, keep listing copy fresh, deal with FBA shipping issues, manage inventory levels, promote products and market via AMS and external products, let alone finding time to grow their business.

Do you suffer from Amazon Seller Burnout? Don’t know if it’s time to bring in expert help?

Tips On Boosting Customer Support

Customer support is vital for business success. If you want to achieve business growth, then you should focus on improving this aspect of your business. After all, your customers deserve the best experience possible. According to the 2017 State of Global Customer Service Report, 54% of customers have higher expectations for customer service today. Customers

How To Optimize Your Online Store Landing Page

Your website serves as a primary channel for customers to see your products and services. For this reason, you need to make sure that it is optimized for your potential buyers. You may have the best website in the industry but if it isn’t attracting customers, then it’s useless. One of the most important pages

Customer Service Do’s & Don’ts

Providing top notch customer service is vital for any business. Keeping customers happy guarantees that they will do business with you again. Nowadays, price and a great product is not enough to ensure brand loyalty. Today, delivering a positive customer experience is what makes a difference. Just how important is customer experience to brand loyalty?

Back Office Outsourcing Do’s and Don’ts

In managing your business, there are some tasks that might be time consuming and drain your resources. Tasks such as data entry, payroll & accounting, admin work, and others are back office functions that could be taking much of your time and money. As a business owner, you ought to be focusing on your core

Should You Outsource Sales & Marketing?

Sales & marketing are vital functions that every business should undertake. These tasks help businesses push their brand to their target audience. Sales & marketing is a dynamic industry and your team may not be able to keep up with the pace. This can be challenging for your in-house team. With quotas and deadlines to

10 Customer Service Metrics You Need To Measure and Improve

Improving customer service is vital to both your business and your bottom line. Companies today need to level up on their customer service if they want to stay competitive. According to a survey by Gartner, by 2016, 89% of companies expect to compete on the basis of customer experience compared to 36% four years ago.

Help Desk vs Technical Support: What’s The Difference?

Help desk and IT support are two words that people often confuse. While both are designed to help with customer support, they serve two distinct purposes. Customer service does not end once the goods have been rendered or services have been delivered. Providing a good after-sales experience contributes to customer satisfaction. This is where both

How To Drive Traffic That Converts To Your Ecommerce Store

As an ecommerce owner, your aim is to achieve business growth. For this to happen, you need to drive quality traffic to your online store. You may have the best website in your industry but is it driving traffic? In the face of tough competition, website traffic can be one of the biggest challenges online

10 Tips On How To Improve Your E-commerce Payment Processing

The COVID-19 pandemic has changed the way people buy and pay for their purchases. At the height of the pandemic, we have seen customers make the switch to online payments. But even before COVID-19 struck, there has been a preference for cashless transactions for the convenience it offers. For this reason, you need to make

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