While working with Chinese and Western startups, SMEs, and ecommerce brands as consultants on manufacturing, outsourcing, and ecommerce projects, business partners Terry Woltman and Haumin Lum discovered that rapidly growing and disruptive international startups in the ecommerce space often struggle with managing and scaling back office/customer support teams to support their rapid growth and sales. They quickly learned that while many companies need a customer support team, not everyone knows how to build and manage one.
With a team in place and a new vision, airisX was founded in 2016, with offices established in Manila, the Philippines and Shenzhen, China. It didn’t take long for some of the world’s most disruptive and creative ecommerce brands and startups to seek us out for our unique expertise in scaling and growing startups, trusting us with key business processes in order to focus on core business growth and innovation.
The airisX team combines over 100 years of collective international and global business experience in its founding team, and we are always expanding our capabilities to better serve our business clients.
Terry has a wide breadth of experience in both technical and leadership roles, overseeing large telecom deployments in the US, financial back-office systems for retailers and financial institutions, and large scale outsource projects as Global Transformation Manager for Ericsson. His diverse background has taken him all over North America, Latin America and Asia.
Co-Founder, Chief Business Development Officer
Haumin heads up the airisX Business Development department, with extensive experience in sales, marketing, and running ecommerce companies. He travels extensively between his hometown of New York and throughout Asia. Currently based in Shenzhen, China, Haumin is an expert in managing cross border teams and projects globally.
Director of Service Delivery
Mike is a serial entrepreneur with 25+ years of experience encompassing sales, customer service, accounting, management, ownership, private capital raises, and more. Mike has international experience owning/operating a business and familiar with aspects of worldwide incorporation, banking and citizenship processes and procedures. He enjoys traveling and engrossing himself in the culture of where he is. Although he was born in the US, Mike lived in Tulum, Mexico for 2.5 years and has now resided in the Philippines for almost the last 3.
Senior Service Delivery Manager
Sima holds a Master’s Degree in Information Technology – Ecommerce with a deep background in call center operations, sales, and marketing. At airisX, Sima oversees the fulfillment of outsourced staffing and marketing services for a large number of ecommerce clients operating across a multitude of ecommerce platforms.
Dann has more than 12 years of experience in Recruitment, Human Resources Management, and Business Development with a deep Lean Six Sigma Training background. Dann is well‐versed in all phases of recruitment including but not limited to defining job roles, developing salary metrics, and assessing, qualifying and evaluating candidates.
Business Finance Analyst
Jerwin is a seasoned Treasury Manager with 18 years of experience, managing airisX’s financial resources to ensure healthy cash flow, mitigate risk exposures, maintain prompt Accounts Receivable collections, and maintain oversight of all Accounts Payable.
Assistant Service Delivery Manager
With a total of 10 years experience working in the BPO and telecom industry in both the Philippines and the United Arab Emirates, Carmela is a seasoned manager with deep experience in sales and customer support on the international level.
With over 8 years in the BPO industry, Jet has managed BPO call center operations at various BPO companies prior to airisX: Teleperformance, Ibex Global, and Telstra. As airisX’s Center Manager, she oversees the day-to-day operations of our Occidental Mindoro-based center.
Service Delivery Lead
With years of experience in the Philippines telecom and BPO industries under her belt, Ruby has leveraged her deep cross-border customer support outsourcing experiences in both the agent and manager role as airisX’s Service Delivery Lead, responsible for agent training and aiding in new project onboarding.
Service Delivery Lead
Edward graduated with a Bachelor of Science in Information Technology Major in Business Analytics, and leads one of airisX’s top performing customer support teams as Team Lead.
Service Delivery Lead
Leia first started with airisX as a Customer Support Agent, and was quickly promoted to the position of Service Delivery Lead given her exemplary performance and ability to be a strong team player. She currently manages metrics on multiple client projects, driven by a burning passion to improve and learn.
Jeffrey’s deep BPO experience has spanned across multiple industries, from technical support to healthcare to billing to document management, in both the Philippines and Saudi Arabia. This international experience has allowed him to operate effectively as one of airisX’s center Shift Leads.
Raiche has been in the corporate world now for over 15 years, with a background in customer support and human resources at BPO and telecom companies. At airisX, she holds the position of Project Manager for several campaigns, overseeing amazing agents providing excellent customer support around the globe.
SMelvin has more than 12 years of content writing experience. As airisX’s lead content writer, he has written for clients on various niches such as legal, travel, technology, business, finance, outsourcing, ecommerce, etc. with a focus on blog posts, landing pages, product descriptions, listing descriptions, and press releases.