airisX works with a large number of companies that build and run their own ecommerce platforms/websites (self-coded or through Shopify, BigCommerce, Magento, etc.). We manage customer support teams/backoffice support teams for some of the largest websites in the world today, including 4 of the top 20 largest apparel websites in the world.
Customer support, being airisX’s bread and butter, is the go-to service for the majority of our ecommerce website clients. Unlike Amazon FBA sellers, ecommerce website sellers need to set up their own customer support, without the help of Amazon’s support team handling the bulk of customer inquiries. We offer phone, email, and live chat support, working with your customers to make sure their issues are resolved and to make sure your platform reputation for attentive customer support is well-maintained.
Social Media Managers
Offering speedy responses to customer inquiries on public facing social media platforms like Facebook, Twitter, Sitejabber, Trust Pilot, Instagram, etc. is the name of our game. We help our clients manage their ecommerce websites’ social media responding, providing fast resolutions to customers and improving your social media image.
Our Storefront Managers are experts at managing the day-to-day operations of your store, including platform promotions, marketing, inventory monitoring and re-orders, flash sales, reporting, listing management and more.