Evaluation: The very first step is to work with a Solutions Architect to identify your outsourcing requirements to engage airisX’s various services and solutions to meet your goals. We work with clients that are focused on cost efficiencies, streamlining business processes, building global redundant teams, scaling solutions, and much more.

Quote: Your solutions architect offers a solution and a quote. airisX is inclusive in pricing, ensuring clients can easily evaluate their costs and benefits without worrying about hidden fees and expenses other providers surprise clients with. The quote will be the full cost of the project, inclusive of onboarding, training, etc.

Contract: airisX works with you to determine the Service Level Agreements (SLA) and specific metrics to build a custom contract.

Staffing: Once the contract has been executed, the Solutions Architect works with the recruiting department to locate internal and external staff for your specific required skills.

Work Transition and Training: Our Service Delivery Manager works with your team to transfer process documentation, training materials, and other related project knowledge to kick off the training process. We train your outsourced staff for you with your provided knowledge and material, or assist your team with training and coaching should they want to execute the training themselves.

Process Optimization: During the initial knowledge transfer for training, your airisX Service Delivery Manager documents and organizes all ongoing project processes and workflows to streamline future training as your team scales with us. We work with you to modify and improve existing processes by identifying inefficiencies and streamlining workflows for a more efficient, reproducible, and cost effective client solution within the bounds of the contract. When possible, new solutions are identified and communicated to the client via the Solutions Architect for evaluation and implementation. Basically, airisX is always monitoring our client solutions to identify areas where value can be added.

Service Delivery: Your Service Delivery Manager oversees the day-to-day operation of your solution to ensure that contracted service is exceeded and provided in a consistent and cost efficient manner. When deficiencies are identified, they will work with you, our staff, and the Solutions Architect to quickly mitigate any issues for smooth operations. Your Service Delivery Manager will be your primary point of contact for any operational needs. They are empowered to ensure that each client project is a success.

Reviews: At various points during a client contract, your Services team will conduct a solutions review with you. This is not your regular service delivery meetings, but rather a high level review of the solution, an evaluation of the success, and an opportunity to review performance and explore optimizations and additions. The timing of these reviews is highly dependent on the work being completed, though they could be done as Monthly, Quarterly, or Yearly reviews.