The airisX business process outsourcing transition and transformation processes are designed and managed by airisX Solutions Architects and Service Delivery Managers to be as stress-free for our clients as possible.
“Transition” and “transformation” are just fancy terms we use in the outsourcing industry to explain the migration of internal company work to an outsourced provider, like airisX. We transition the work from your staff to ours, and then we transform (optimize) the work wherever possible to increase efficiencies and decrease defects and costs.
Depending on the scope of your project or staffing, individual steps may look a bit different, though your Solutions Architect and Service Delivery Manager will work hand in hand with you to explain the specific steps for your needs, and the timing of each step. This information is provided as an overview of what you can expect during the handover process when you outsource to us.
Our handover process is broken down into 2 main sections, each managed by a different lead.
Questions and Answers
Q: Who is my point-of-contact?
A: You will work directly with both your Solutions Architect and Service Delivery
Q: How long does this process take?
A: While it does depend on the size and scope of your project, it can be anywhere from 10-45 days from the start of the Staffing to Full Service Delivery. For example, most basic non-voice customer support projects that are less than 10 headcount we can complete in less than 2 business weeks. A full Amazon Managed Services solution may be a tiered transition over 1 to 2 months.
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