Companies come to us to optimize existing customer support channels and/or to leverage new ones. We focus on incorporating existing processes into your desired channels, and help you scale to other ones as your requirements grow.
We support all channels.
Email is still the main tool of choice for companies to manage relationships with customers. We’ve handled email support for many companies, from simple ticketing to complex troubleshooting.
Your customers still want to “talk to a human”. We offer voice support in multiple languages and have experience providing voice support for ecommerce brands, marketing firms, app startups, etc.
Give your end users the option to message you for an instant response, right on your platforms.
With an increasing expectation for quick and speedy response times, social media management and support are more and more important for companies looking to reach their customers.
With nearly 100% open rates, SMS/text support is one of the most effective yet underutilized marketing strategies for startups and ecommerce brands. We help our clients bridge the gap.
You don’t want your app users to leave your app to seek customer support – we offer in-app support to assist your customers and reduce attrition.