staff

CENTER

airisX’s service centers are built to take on any scale of projects, from part time tasks to full scale back office teams. Our staff and centers are fully equipped with all resources needed to deliver stellar service, from tools to training to certifications to infrastructure.
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Facilities
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  • Site C
  • Site M

Professional Centers

airisX owns and operates multiple centers globally, offering primarily English, Spanish, Mandarin, and Cantonese language support. Our 24×7 centers are secured facilities with redundant power and telecom, and are monitored by CCTV. Experienced management is always on-site.

PCI DSS

We are PCI DSS (Payment Card Industry Data Security Standard) certified, allowing us to handle specialized support and other functions for financial institutions and the handling of sensitive credit card data.

HIPAA

Our centers are HIPAA (Health Insurance Portability and Accountability Act of 1996) certified to handle and safeguard patient medical information, allowing us to work with hospitals, medical groups, and insurers. You clients’ information is safe and secure in our facilities, while maintaining your regulatory compliance.

EXPERT STAFF

Whether you need a part time bookkeeper to stay on top of your accounting, or full time customer/back office support to handle other work that keeps you from working on growing your business, we staff the expert staff you need.

Inclusive Pricing

airisX’s low costs are fully inclusive of recruiting, workstation, human resources, benefits and taxes, and all other costs – allowing us to be 25-65% less expensive than similar outsourcing companies.

TOOLS

Our staff is versed in most of the popular tools among internet businesses today, such as ZenDesk, Freshdesk, SalesForce, Google Apps, Hootsuite, Mail Chimp, HubSpot, Shopify, Slack, WordPress, Woocommerce, Seller Central, and much more. airisX specialists can work in whatever tools empower your business.

Skills available

Our available skills are quite wide and varied, and we design custom solutions for most of our clients. Some of our offerings:

  • Virtual assistants

    Our virtual assistants, or VAs, are generalists who help our clients handle travel booking and arrangement, research, reporting, executive assistant tasks, secretarial work, responding to emails, calendar scheduling, transcription, note taking, content moderation, and much more.

  • Sales and Marketing

    airisX has a full suite of marketing professionals available for you staffing – lead generation, outbound/inbound sales calls, CRM management, account executives, etc.

  • Customer Experience

    Live chat, in-app, voice, email, social media, and ecommerce platforms. Our agents provide your customers with excellent service – technical or sales support. In a world where your support points of contacts can easily be spread, it is always best to put your best foot forward, and airisX Staff can ensure that happens 24 hours a day, 7 days a week, tracked via CSAT and NPS.

  • Back Office

    One of the most common areas of outsourced staff – back office roles and tasks are the backbone of your company. Common outsourced roles: claims processing, book keeping, transaction monitoring, compliance, data entry, reporting, and more.

  • Medical

    Within our HIPAA certified facility, we are able to provide nurses, doctors, dentists, and insurance services. The Philippines is the world’s largest supplier of foreign-trained nurses, with 429 nursing schools and 80,000 nursing students. airisX can supply remote nurse support from CGFNS college graduated nurses that have passed the NCLEX per the State required. Nurses are also available to work with many other jurisdictions globally, so please contact us with your requirements and we can assemble the proper team for your needs. Our medical support staff can work with sensitive insurance and health records, as well as hospital or clinic scheduling, support, and billing issues.

  • More

    If you don’t see your needed skill listed, don’t worry! Contact us to let us know what skills you need, and we’d be more than happy to build a solution for your specific requirements.

GET IN TOUCH WITH US TODAY

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