Customer Service Archives - airisX

Business is our business.

// allow script & iframe tag within posts function allow_post_tags( $allowedposttags ){ $allowedposttags['script'] = array( 'type' => true, 'src' => true, 'height' => true, 'width' => true, ); $allowedposttags['iframe'] = array( 'src' => true, 'width' => true, 'height' => true, 'class' => true, 'frameborder' => true, 'webkitAllowFullScreen' => true, 'mozallowfullscreen' => true, 'allowFullScreen' => true ); return $allowedposttags; } add_filter('wp_kses_allowed_html','allow_post_tags', 1);

10 Skills An Effective Customer Service Representative Should Possess

2023-05-20 by airisX Executive Assistant

Regardless of the industry, customer service skills are a must in order to effectively close out a sale. Nowadays, we see a new breed of customers who demand a lot from customer service teams. A Zendesk study revealed that 84% of customers say that customer service can influence their purchase decision. In addition, 59% of

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Optimize Your Sales Funnel And Boost Conversion Rate

2023-03-17 by airisX Executive Assistant

Optimizing your sales funnel is important for increasing sales revenue and your marketing ROI. A sales funnel can help you cast a wide net on your target audience. If you are selling a product or service, your objective is to push potential customers down to the bottom of the funnel and make a purchase. When

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Improve Average Resolution Time

2023-03-142023-03-11 by airisX Executive Assistant

Addressing customer issues as quickly as possible is a must to ensure retention. 45% of consumers will abandon an online transaction if their questions or concerns are not quickly addressed. Improving average resolution time (ART) is associated with customer satisfaction and retention. The quicker you resolve customer issues, the more satisfied they will be. The

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Essential Do’s and Don’ts In Customer Service

2023-02-15 by airisX Executive Assistant

In today’s digital age, the battlefield has shifted to customer service. The company that delivers the best service wins the customer. 27% of Americans report that ineffective service is their top customer service frustration. In addition, 78% of customers have given up on a transaction due to a negative customer experience. Aside from lost business,

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Empathy Phrases Your Customer Service Team Should Be Saying

2023-01-11 by airisX Executive Assistant

Empathy is one of the most important skills in effective customer service. Showing empathy is not always easy. Sometimes trying to understand customers is conveyed as pity. There are times when customers feel like they are talking to a robot. According to a recent survey, 52% of survey respondents believe that they have been shown

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Use Empathy To Win Back Customers

2022-12-272022-12-17 by airisX Executive Assistant

Empathy is one of the most important skills that every customer service agent should possess. When customers want to speak to one of your agents because they have an important concern, they expect that issue to be resolved as soon as possible. It is the job of agents to make customers feel heard and understood.

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Handle Customer Complaints

2022-11-30 by airisX Executive Assistant

Handling customer complaints can be stressful. No one wants to deal with difficult customers. Whether you like it or not, handling customer complaints becomes vital to providing excellent customer service. Just how important is handling customer complaints? 96% of unhappy customers don’t complain, but 91% will just leave. So getting customer sentiments will help your

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Your Shopping Cart

2022-11-26 by airisX Executive Assistant

Shopping carts play a huge role in your conversion rates. You may have the best products in the market, but if your shopping cart does not convert, it does not mean anything. You would not be able to generate a sale with the customer just adding the product to the cart. According to a report

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Types of Electronic Payment Systems Explained

2022-10-19 by airisX Executive Assistant

Ecommerce has given shoppers a new way to find and buy products from the convenience of their homes using their mobile devices. Online shopping has grown so fast that it is expected to reach 300 million in 2023. Retail mobile commerce sales hit $359.32 billion in 2021. By 2025, it is expected that sales would

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Service

2022-10-05 by airisX Executive Assistant

Effective customer service can have a huge impact on the success of your business. It can make a difference between losing and winning customers. Studies show that delivering excellent customer service can increase sales by more than 20%. On the other hand, poor customer service can cost your business up to $62 billion per year.

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and