Tips For Dealing With An Irate Customer

No matter how great your product is, there will be customers who will not be pleased and get frustrated. As a customer service agent, you will be dealing with irate customers at some point in time. Customers expect a lot from your brand and they get frustrated if you cannot meet their expectations. According to

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Tips For Making Your Website Mobile Friendly

Having a website for your business is a good way to establish an online presence. With most transactions now being done online, not having a website can be a huge mistake. In today’s digital age, people prefer buying products online using their mobile devices. According to Oberlo, mobile web traffic accounts for 54.8% of global

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How To Show Empathy In Customer Service

It used to be that businesses offered the best product and pricing to lure potential customers. All that has changed over the years. Nowadays, the company with the best customer service wins customers. According to Zendesk, 3 in 4 customers will spend more with businesses that deliver good customer service. In addition, customers who feel

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Engagement

Customer engagement is the key to converting visitors to paying customers. You may have the best products and offerings in your industry but if your target market is not engaged, no amount of convincing will convert them. Customer engagement is not just about reducing your churn and getting more referrals. You need to interact with

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Common Myths About Customer Service

Effective customer service is key to the success of your business. With today’s breed of customers, customer service has become a key differentiator. When done right, it can have a huge impact on your return on investment. According to Hubspot, 68% of customers say they are willing to pay more for products or services in

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Improve Customer Experience

Satisfying your customers should always be a top priority. They play a huge role in the success of your business. Studies reveal that 86% of buyers are willing to pay more for a great customer experience. In addition, many businesses now consider customer experience as a competitive differentiator. For this reason, you need to devise

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Do’s & Don’ts of Customer Support

Customer support is a vital aspect of any business. Without customers, the company will not thrive. As such, it is every company’s job to make sure that they deliver excellent customer service. Poor customer support can have a huge bounce back not only on their revenue but also on their reputation. A study by the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Skills An Effective Customer Service Representative Should Possess

Regardless of the industry, customer service skills are a must in order to effectively close out a sale. Nowadays, we see a new breed of customers who demand a lot from customer service teams. A Zendesk study revealed that 84% of customers say that customer service can influence their purchase decision. In addition, 59% of

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Optimize Your Sales Funnel And Boost Conversion Rate

Optimizing your sales funnel is important for increasing sales revenue and your marketing ROI. A sales funnel can help you cast a wide net on your target audience. If you are selling a product or service, your objective is to push potential customers down to the bottom of the funnel and make a purchase. When

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Improve Average Resolution Time

Addressing customer issues as quickly as possible is a must to ensure retention. 45% of consumers will abandon an online transaction if their questions or concerns are not quickly addressed. Improving average resolution time (ART) is associated with customer satisfaction and retention. The quicker you resolve customer issues, the more satisfied they will be.  The

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and