How To Make Your Customer Service Team Hit Their KPIs

Customer service is the lifeblood of every organization. Keeping customers happy and satisfied with your service ensures their loyalty and increased revenue for your business. Nowadays, customers are aiming for a better experience when looking for businesses to buy products and services from. 73% of customers look at customer experience in making buying decisions, behind

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Types of E-Commerce Business

Running an ecommerce business can be a lucrative venture. According to Datareportal, 58.4% of internet users buy something online every week. In addition, data from Oberlo reveals that as of 2020, there are roughly 7.8 billion people worldwide and about 26.28 percent of them are online shoppers. And as e-commerce continues to grow, the potential

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

9 Signs It’s Time To Outsource Your Finance & Accounting Functions

Finance & accounting is a very crucial function in every business. As a business owner, you would want to find out your expenses or how much income you are generating. These functions are not just done at the end of the year but throughout the year. It should be done in a meticulous and streamlined

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Should You Outsource Offshore or Onshore?

Back in the day, an Excel worksheet was all you needed to keep track of contracts, orders, suppliers, and employees. But as the number of your orders and customers grows, you may need to grow with it. Eventually, it may become overwhelming for your staff to keep up with the pace of your business growth.

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Common Mistakes In Customer Service

Ensuring efficient customer service is crucial to the survival of your company. Providing excellent customer service is no longer a choice but a necessity. Poor customer experience can be detrimental to your organization. One bad experience can cause 91% of customers to be unhappy and leave without complaining. This shows us that maintaining customer service

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Experience

Customer experience has been in the spotlight over the last few years. Taking your customer experience to the next level is the key to building lasting relationships with your most loyal patrons. You may have the best and high-quality products in the industry but if you are not able to deliver a great experience to

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

8 Benefits of Digital Payments For Your E-commerce Store

The popularity of e-commerce has grown by leaps and bounds in recent years. The number has grown even further during the pandemic. Data revealed that 30 percent of customers are now engaged in online shopping as part of safety and health protocols. Small businesses have also found themselves increasing their online offerings during the COVID-19

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Critical Skills of A Chat Support Agent

Customer support is crucial to the success of your business. In order to retain customers’ business, you want to make sure that they are happy and satisfied with your service. In today’s competitive industry, you need to step up and take your customer service to the next level. Statistics from Oberlo say that 84 percent

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Red Flags When Looking For An Outsourcing Provider

Outsourcing can be a good way to free yourself from time-consuming and repetitive tasks so you can focus on being “in the business” rather than “on” it.  Your potential outsourcing partner will help your teams become more efficient in a cost-effective manner. It allows you to focus on your core activities.    Choosing the right outsourcing

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Improve Shopping Cart Conversions

For an e-commerce retailer, nothing can be worse than seeing a lot of shopping cart abandonments. Nothing can be more frustrating than having shoppers not completing the checkout process. You worked hard and invested time and money to build your e-commerce website hoping for a return on investment. Studies show that 60% – 80% of

GET IN TOUCH WITH US TODAY

airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and