10 Customer Service Metrics You Need To Measure and Improve

Improving customer service is vital to both your business and your bottom line. Companies today need to level up on their customer service if they want to stay competitive. According to a survey by Gartner, by 2016, 89% of companies expect to compete on the basis of customer experience compared to 36% four years ago.

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How To Drive Traffic That Converts To Your Ecommerce Store

As an ecommerce owner, your aim is to achieve business growth. For this to happen, you need to drive quality traffic to your online store. You may have the best website in your industry but is it driving traffic? In the face of tough competition, website traffic can be one of the biggest challenges online

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10 Common Mistakes in Staffing and Recruiting

Hiring the right employee to add to your team is crucial to the growth and success of your business. Employees can help you achieve your business goals and contribute to building a great culture. In the face of tough competition, it is more important for companies to hire the right employees. According to a report

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Your Guide in Choosing An Outsourcing Vendor

Outsourcing has seen tremendous growth over the years. According to a survey by Clutch, more than a third or 37% of small businesses currently outsource a business process. The same survey revealed that the primary reason small businesses outsource is to increase efficiency and to have access to available expertise.  Choosing the right outsourcing vendor

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10 Key Skills To Ensure Customer Service Success

Customer service is crucial to any business. For this reason, delivering the highest quality of service to ensure customer satisfaction and loyalty is crucial. Excellent customer service is key to business growth and profitability. According to the 2017 American Express Global Customer Service Barometer, 7 in 10 Americans are willing to spend an average of

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Types of Customers And How To Deal With Them

As a business owner, you understand that customers are vital to your organization. Your agents or customer service staff interact with them on a daily basis. Your efforts are directed towards ensuring customer satisfaction. Obtaining new customers is vital to increase your sales. That is why you want to make sure that your marketing and

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E-Commerce Trends Online Sellers Should Watch Out For

The growth of the e-commerce industry cannot be denied. Its share of retail sales has risen in the last five years and the trend will continue. E-commerce has been growing at an average of 15% year-over-year. This growth has been further buoyed by the COVID-19 pandemic when people adopted online shopping due to health protocols.

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9 Back Office Functions You Can Outsource

As a business owner, you want to focus on growing or expanding your business. You need to focus on bringing in new customers. But as you focus on business growth, it can become overwhelming if you still have to do the back office functions like payroll, recruiting, or IT infrastructure. If those activities are keeping

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Top Mistakes You Should Avoid When Selling Your Business

As a businessman, you want your business to grow and succeed as much as possible. However, sometimes it’s not meant to be. The Small Business Association states that 30% of new businesses fail during the first two years of opening, 50% during the first five years, and 66% during the first 10. Only 25% make

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5 Outsourcing Trends That Will Shape The Philippine BPO Industry

The outsourcing industry has grown tremendously over the years. With the COVID-19 pandemic, it has grown even more as many businesses shifted to WFH setup and had no capability to manage remote teams. In the Philippines, outsourcing is one of the two primary legs of the Philippine economy contributing $26 billion to the Philippine economy

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and