Customer Support Archives - airisX

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How To Improve Customer Experience

2023-09-16 by airisX Executive Assistant

Satisfying your customers should always be a top priority. They play a huge role in the success of your business. Studies reveal that 86% of buyers are willing to pay more for a great customer experience. In addition, many businesses now consider customer experience as a competitive differentiator. For this reason, you need to devise

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Handle Common Sales Objections

2023-07-19 by airisX Executive Assistant

As an agent, you need to keep in mind that not every customer will purchase the product you are offering. But that does not mean that the sale is already lost. Sales objections are a fact of life that every call center agent or salesperson must acknowledge or embrace. Sales objections mean there are some

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Do’s & Don’ts of Customer Support

2023-06-17 by airisX Executive Assistant

Customer support is a vital aspect of any business. Without customers, the company will not thrive. As such, it is every company’s job to make sure that they deliver excellent customer service. Poor customer support can have a huge bounce back not only on their revenue but also on their reputation. A study by the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Skills An Effective Customer Service Representative Should Possess

2023-05-20 by airisX Executive Assistant

Regardless of the industry, customer service skills are a must in order to effectively close out a sale. Nowadays, we see a new breed of customers who demand a lot from customer service teams. A Zendesk study revealed that 84% of customers say that customer service can influence their purchase decision. In addition, 59% of

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Essential Do’s and Don’ts In Customer Service

2023-02-15 by airisX Executive Assistant

In today’s digital age, the battlefield has shifted to customer service. The company that delivers the best service wins the customer. 27% of Americans report that ineffective service is their top customer service frustration. In addition, 78% of customers have given up on a transaction due to a negative customer experience. Aside from lost business,

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Empathy Phrases Your Customer Service Team Should Be Saying

2023-01-11 by airisX Executive Assistant

Empathy is one of the most important skills in effective customer service. Showing empathy is not always easy. Sometimes trying to understand customers is conveyed as pity. There are times when customers feel like they are talking to a robot. According to a recent survey, 52% of survey respondents believe that they have been shown

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Use Empathy To Win Back Customers

2022-12-272022-12-17 by airisX Executive Assistant

Empathy is one of the most important skills that every customer service agent should possess. When customers want to speak to one of your agents because they have an important concern, they expect that issue to be resolved as soon as possible. It is the job of agents to make customers feel heard and understood.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Handle Customer Complaints

2022-11-30 by airisX Executive Assistant

Handling customer complaints can be stressful. No one wants to deal with difficult customers. Whether you like it or not, handling customer complaints becomes vital to providing excellent customer service. Just how important is handling customer complaints? 96% of unhappy customers don’t complain, but 91% will just leave. So getting customer sentiments will help your

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Common Mistakes In Choosing A Shopping Cart

2022-10-26 by airisX Executive Assistant

As an ecommerce owner, choosing a shopping cart should be one of your top priorities. When customers visit your online store to purchase something, you want to ensure that customers can check their orders. You need to make sure that customers get a seamless checkout experience. 18% of users abandon checkout because it’s too complicated.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Service

2022-10-05 by airisX Executive Assistant

Effective customer service can have a huge impact on the success of your business. It can make a difference between losing and winning customers. Studies show that delivering excellent customer service can increase sales by more than 20%. On the other hand, poor customer service can cost your business up to $62 billion per year.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and