Tips On Boosting Customer Support

Customer support is vital for business success. If you want to achieve business growth, then you should focus on improving this aspect of your business. After all, your customers deserve the best experience possible. According to the 2017 State of Global Customer Service Report, 54% of customers have higher expectations for customer service today. Customers

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Customer Service Do’s & Don’ts

Providing top notch customer service is vital for any business. Keeping customers happy guarantees that they will do business with you again. Nowadays, price and a great product is not enough to ensure brand loyalty. Today, delivering a positive customer experience is what makes a difference. Just how important is customer experience to brand loyalty?

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Customer Service Metrics You Need To Measure and Improve

Improving customer service is vital to both your business and your bottom line. Companies today need to level up on their customer service if they want to stay competitive. According to a survey by Gartner, by 2016, 89% of companies expect to compete on the basis of customer experience compared to 36% four years ago.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Help Desk vs Technical Support: What’s The Difference?

Help desk and IT support are two words that people often confuse. While both are designed to help with customer support, they serve two distinct purposes. Customer service does not end once the goods have been rendered or services have been delivered. Providing a good after-sales experience contributes to customer satisfaction. This is where both

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Key Skills To Ensure Customer Service Success

Customer service is crucial to any business. For this reason, delivering the highest quality of service to ensure customer satisfaction and loyalty is crucial. Excellent customer service is key to business growth and profitability. According to the 2017 American Express Global Customer Service Barometer, 7 in 10 Americans are willing to spend an average of

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Types of Customers And How To Deal With Them

As a business owner, you understand that customers are vital to your organization. Your agents or customer service staff interact with them on a daily basis. Your efforts are directed towards ensuring customer satisfaction. Obtaining new customers is vital to increase your sales. That is why you want to make sure that your marketing and

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Signs Your Customer Support Isn’t Working

Customer support is crucial to business success, regardless of the industry you operate in. Resolving customer issues will dictate whether or not users will keep doing business with you or move their business elsewhere. The level of support you provide contributes to the whole customer experience (CX).  Nowadays, price and product are no longer the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Common Mistakes To Avoid When Outsourcing Customer Support

Customer support is a vital aspect of running a business. For this reason, it demands more time and attention. Times have changed. According to a Walker study, by the end of 2020 customer experience will differentiate brands from their competition. According to the study, customers put high value on their experience. 86% of customers will

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Customer Service vs Customer Support: What’s The Difference?

Customer service and customer support are often interchanged. For this reason, differentiating the two can become a challenge. The biggest mistake is not making a distinction between the two. They do have similarities in that they focus on helping customers. Aside from that they use similar tools such as email, chat, and phone for communication.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Experience

The customer experience is vital in customer retention and loyalty. You may have been a customer yourself most of the time and you know how terribly frustrating bad customer experience can be. The way your customers feel and think about your company can have an impact on your bottom line. It can make a huge

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and