Customer Service vs Customer Support: What’s The Difference?

Customer service and customer support are often interchanged. For this reason, differentiating the two can become a challenge. The biggest mistake is not making a distinction between the two. They do have similarities in that they focus on helping customers. Aside from that they use similar tools such as email, chat, and phone for communication.

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How To Boost Customer Experience

The customer experience is vital in customer retention and loyalty. You may have been a customer yourself most of the time and you know how terribly frustrating bad customer experience can be. The way your customers feel and think about your company can have an impact on your bottom line. It can make a huge

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Tips on Improving Customer Relationship Management

Maintaining a good customer relationship should be the core of your business. In a competitive industry, customer retention is the name of the game. You want to make sure that your current customers will buy from you over and over again. Customer retention makes sense considering that acquiring new customers is 5 to 25 times

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Lead Generation: Should You Outsource or Keep It In-House

Lead generation is the process of stimulating and capturing interest in a product or service in order to develop your sales pipeline. Over the years, the buying process has changed dramatically. Businesses have to find new ways in reaching buyers and getting heard through the noise. Gone are the days when companies had to use

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Difference Between Contact Center and Call Center: Which One Does Your Business Need?

Call centers and contact centers are used interchangeably. However, they are not the same thing. They are two distinct modes of business communication. Assuming that the two are the same can be a huge business mistake. Both call centers and contact centers are effective channels for building connections with customers. Both are tools for customer

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Your Customer Service Skills Checklist

Whether you are managing an online business or a brick and mortar store, customer service is a vital aspect of your business. When a customer has a concern, you need to address it if you want to get and/or keep their business. Great customer service is the lifeblood of any business. Whether by phone, live

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How To Outsource Web Development

Building a website is vital for any organization. It can be an effective tool for marketing your business to potential customers online. One cannot deny the impact of having an online presence where customers are able to find your product and/or services. Creating a website is a tedious task that requires an expert. If you

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How To Improve Call Handling Skills

Call handling is a vital process in customer support. How you manage a call will make a difference in whether or not you will close a sale. It refers to the steps your organization takes when a call comes in or when placing an outgoing call. Good call handling can also spell the difference between

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Identifying The Different Types of KPO Services

Knowledge process outsource is a growing industry in the Philippines. The last decade has seen a rise in different types of KPO services  in the country. From voice, there was a need to expand services to include higher skills and expertise. From this need emerged knowledge process outsourcing. Knowledge process outsource began in India in

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How To Outsource Accounting Work

Running a business involves crunching numbers. As an entrepreneur, you have to worry about operational costs, taxes, and other financial considerations. But number crunching and business management can become overwhelming as time goes by. For this reason, you need to consider learning how to outsource accounting work. Most business owners dread crunching numbers. Checking and

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