Should You Outsource Sales & Marketing?

Sales & marketing are vital functions that every business should undertake. These tasks help businesses push their brand to their target audience. Sales & marketing is a dynamic industry and your team may not be able to keep up with the pace. This can be challenging for your in-house team. With quotas and deadlines to

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10 Customer Service Metrics You Need To Measure and Improve

Improving customer service is vital to both your business and your bottom line. Companies today need to level up on their customer service if they want to stay competitive. According to a survey by Gartner, by 2016, 89% of companies expect to compete on the basis of customer experience compared to 36% four years ago.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Help Desk vs Technical Support: What’s The Difference?

Help desk and IT support are two words that people often confuse. While both are designed to help with customer support, they serve two distinct purposes. Customer service does not end once the goods have been rendered or services have been delivered. Providing a good after-sales experience contributes to customer satisfaction. This is where both

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Drive Traffic That Converts To Your Ecommerce Store

As an ecommerce owner, your aim is to achieve business growth. For this to happen, you need to drive quality traffic to your online store. You may have the best website in your industry but is it driving traffic? In the face of tough competition, website traffic can be one of the biggest challenges online

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Tips On How To Improve Your E-commerce Payment Processing

The COVID-19 pandemic has changed the way people buy and pay for their purchases. At the height of the pandemic, we have seen customers make the switch to online payments. But even before COVID-19 struck, there has been a preference for cashless transactions for the convenience it offers. For this reason, you need to make

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Common Mistakes in Staffing and Recruiting

Hiring the right employee to add to your team is crucial to the growth and success of your business. Employees can help you achieve your business goals and contribute to building a great culture. In the face of tough competition, it is more important for companies to hire the right employees. According to a report

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Your Guide in Choosing An Outsourcing Vendor

Outsourcing has seen tremendous growth over the years. According to a survey by Clutch, more than a third or 37% of small businesses currently outsource a business process. The same survey revealed that the primary reason small businesses outsource is to increase efficiency and to have access to available expertise.  Choosing the right outsourcing vendor

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Key Skills To Ensure Customer Service Success

Customer service is crucial to any business. For this reason, delivering the highest quality of service to ensure customer satisfaction and loyalty is crucial. Excellent customer service is key to business growth and profitability. According to the 2017 American Express Global Customer Service Barometer, 7 in 10 Americans are willing to spend an average of

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Types of Customers And How To Deal With Them

As a business owner, you understand that customers are vital to your organization. Your agents or customer service staff interact with them on a daily basis. Your efforts are directed towards ensuring customer satisfaction. Obtaining new customers is vital to increase your sales. That is why you want to make sure that your marketing and

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

The BPO Outlook In The Philippines Beyond The Pandemic

The coronavirus pandemic caught everyone by surprise including the business sector. Within a few months after the pandemic struck, many businesses were forced to lay off their employees or cease their operations. For businesses that continued operating, they implemented remote work setups for their employees in adherence to health and safety protocols.     One of the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and