customer service Archives - airisX

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10 Skills An Effective Customer Service Representative Should Possess

2023-05-20 by airisX Executive Assistant

Regardless of the industry, customer service skills are a must in order to effectively close out a sale. Nowadays, we see a new breed of customers who demand a lot from customer service teams. A Zendesk study revealed that 84% of customers say that customer service can influence their purchase decision. In addition, 59% of

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Essential Do’s and Don’ts In Customer Service

2023-02-15 by airisX Executive Assistant

In today’s digital age, the battlefield has shifted to customer service. The company that delivers the best service wins the customer. 27% of Americans report that ineffective service is their top customer service frustration. In addition, 78% of customers have given up on a transaction due to a negative customer experience. Aside from lost business,

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Empathy Phrases Your Customer Service Team Should Be Saying

2023-01-11 by airisX Executive Assistant

Empathy is one of the most important skills in effective customer service. Showing empathy is not always easy. Sometimes trying to understand customers is conveyed as pity. There are times when customers feel like they are talking to a robot. According to a recent survey, 52% of survey respondents believe that they have been shown

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Use Empathy To Win Back Customers

2022-12-272022-12-17 by airisX Executive Assistant

Empathy is one of the most important skills that every customer service agent should possess. When customers want to speak to one of your agents because they have an important concern, they expect that issue to be resolved as soon as possible. It is the job of agents to make customers feel heard and understood.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Handle Customer Complaints

2022-11-30 by airisX Executive Assistant

Handling customer complaints can be stressful. No one wants to deal with difficult customers. Whether you like it or not, handling customer complaints becomes vital to providing excellent customer service. Just how important is handling customer complaints? 96% of unhappy customers don’t complain, but 91% will just leave. So getting customer sentiments will help your

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Common Mistakes In Choosing A Shopping Cart

2022-10-26 by airisX Executive Assistant

As an ecommerce owner, choosing a shopping cart should be one of your top priorities. When customers visit your online store to purchase something, you want to ensure that customers can check their orders. You need to make sure that customers get a seamless checkout experience. 18% of users abandon checkout because it’s too complicated.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Service

2022-10-05 by airisX Executive Assistant

Effective customer service can have a huge impact on the success of your business. It can make a difference between losing and winning customers. Studies show that delivering excellent customer service can increase sales by more than 20%. On the other hand, poor customer service can cost your business up to $62 billion per year.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Deliver Excellent Customer Service to Toxic Customers

2022-07-022022-07-02 by airisX Executive Assistant

As a customer service agent, you need to learn how to deal with different kinds of customers. It is not all the time that you will be dealing with your ideal customer. There will be situations when you will be dealing with angry customers who want to make you aware of their frustrations with your

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Common Mistakes in Outsourcing Back Office Support

2022-06-29 by airisX Executive Assistant

Outsourcing back office support can free your staff from doing repetitive tasks to focus on their core functions. Menial tasks like data entry or administrative functions can hinder the growth of your business and your team. Back Office tasks can waste valuable time, veering them away from what your staff should be doing. This is

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Make Your Customer Service Team Hit Their KPIs

2022-06-25 by airisX Executive Assistant

Customer service is the lifeblood of every organization. Keeping customers happy and satisfied with your service ensures their loyalty and increased revenue for your business. Nowadays, customers are aiming for a better experience when looking for businesses to buy products and services from. 73% of customers look at customer experience in making buying decisions, behind

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and