Why Should You Outsource Medical Billing?

Medical billing is vital to the medical practice industry. It helps medical offices and patients when filing their medical claims. It also helps insurance providers give out the right amount of claims to patients. How important is medical billing to both parties? 30% of the average healthcare bill now comes from the patient’s pocket. That

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9 Signs It’s Time To Outsource Your Finance & Accounting Functions

Finance & accounting is a very crucial function in every business. As a business owner, you would want to find out your expenses or how much income you are generating. These functions are not just done at the end of the year but throughout the year. It should be done in a meticulous and streamlined

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10 Common Mistakes In Customer Service

Ensuring efficient customer service is crucial to the survival of your company. Providing excellent customer service is no longer a choice but a necessity. Poor customer experience can be detrimental to your organization. One bad experience can cause 91% of customers to be unhappy and leave without complaining. This shows us that maintaining customer service

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How To Boost Customer Experience

Customer experience has been in the spotlight over the last few years. Taking your customer experience to the next level is the key to building lasting relationships with your most loyal patrons. You may have the best and high-quality products in the industry but if you are not able to deliver a great experience to

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10 Critical Skills of A Chat Support Agent

Customer support is crucial to the success of your business. In order to retain customers’ business, you want to make sure that they are happy and satisfied with your service. In today’s competitive industry, you need to step up and take your customer service to the next level. Statistics from Oberlo say that 84 percent

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How To Create An Effective Knowledge Base

Customers are well aware of how difficult it is to reach an agent who will resolve their issues. It means having to wait for several minutes in a queue. Most of the time they find themselves being transferred to another support agent over and over again. For customers, this could become a frustrating experience for

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10 Trends That Will Shape Customer Service

Customer service is a dynamic industry. Year in and year out the competition becomes tougher such that you need to find a way to make your customer service stand out. Nowadays, delivering quality customer service is key to business success. According to the Global State of Customer Service study of Microsoft, 90% of customers use

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10 Customer Service Phrases You Should Not Tell Customers

As a company, one of the most important skills you need to have is effective communication. You will be dealing with different kinds of customers so you need to learn the proper way to talk to them. Not saying the right thing can have a detrimental effect on the entire customer experience. While it is

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Tips On Boosting Customer Support

Customer support is vital for business success. If you want to achieve business growth, then you should focus on improving this aspect of your business. After all, your customers deserve the best experience possible. According to the 2017 State of Global Customer Service Report, 54% of customers have higher expectations for customer service today. Customers

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Help Desk vs Technical Support: What’s The Difference?

Help desk and IT support are two words that people often confuse. While both are designed to help with customer support, they serve two distinct purposes. Customer service does not end once the goods have been rendered or services have been delivered. Providing a good after-sales experience contributes to customer satisfaction. This is where both

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and