Tips For Dealing With An Irate Customer

No matter how great your product is, there will be customers who will not be pleased and get frustrated. As a customer service agent, you will be dealing with irate customers at some point in time. Customers expect a lot from your brand and they get frustrated if you cannot meet their expectations. According to

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How To Boost Customer Engagement

Customer engagement is the key to converting visitors to paying customers. You may have the best products and offerings in your industry but if your target market is not engaged, no amount of convincing will convert them. Customer engagement is not just about reducing your churn and getting more referrals. You need to interact with

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10 Common Myths About Customer Service

Effective customer service is key to the success of your business. With today’s breed of customers, customer service has become a key differentiator. When done right, it can have a huge impact on your return on investment. According to Hubspot, 68% of customers say they are willing to pay more for products or services in

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Handle Common Sales Objections

As an agent, you need to keep in mind that not every customer will purchase the product you are offering. But that does not mean that the sale is already lost. Sales objections are a fact of life that every call center agent or salesperson must acknowledge or embrace. Sales objections mean there are some

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Do’s & Don’ts of Customer Support

Customer support is a vital aspect of any business. Without customers, the company will not thrive. As such, it is every company’s job to make sure that they deliver excellent customer service. Poor customer support can have a huge bounce back not only on their revenue but also on their reputation. A study by the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Skills An Effective Customer Service Representative Should Possess

Regardless of the industry, customer service skills are a must in order to effectively close out a sale. Nowadays, we see a new breed of customers who demand a lot from customer service teams. A Zendesk study revealed that 84% of customers say that customer service can influence their purchase decision. In addition, 59% of

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Essential Do’s and Don’ts In Customer Service

In today’s digital age, the battlefield has shifted to customer service. The company that delivers the best service wins the customer. 27% of Americans report that ineffective service is their top customer service frustration. In addition, 78% of customers have given up on a transaction due to a negative customer experience.  Aside from lost business,

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Use Empathy To Win Back Customers

Empathy is one of the most important skills that every customer service agent should possess. When customers want to speak to one of your agents because they have an important concern, they expect that issue to be resolved as soon as possible. It is the job of agents to make customers feel heard and understood.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Handle Customer Complaints

Handling customer complaints can be stressful. No one wants to deal with difficult customers. Whether you like it or not, handling customer complaints becomes vital to providing excellent customer service. Just how important is handling customer complaints? 96% of unhappy customers don’t complain, but 91% will just leave. So getting customer sentiments will help your

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Service

Effective customer service can have a huge impact on the success of your business. It can make a difference between losing and winning customers. Studies show that delivering excellent customer service can increase sales by more than 20%.  On the other hand, poor customer service can cost your business up to $62 billion per year.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and