customer satisfaction Archives - airisX

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10 Skills An Effective Customer Service Representative Should Possess

2023-05-20 by airisX Executive Assistant

Regardless of the industry, customer service skills are a must in order to effectively close out a sale. Nowadays, we see a new breed of customers who demand a lot from customer service teams. A Zendesk study revealed that 84% of customers say that customer service can influence their purchase decision. In addition, 59% of

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Essential Do’s and Don’ts In Customer Service

2023-02-15 by airisX Executive Assistant

In today’s digital age, the battlefield has shifted to customer service. The company that delivers the best service wins the customer. 27% of Americans report that ineffective service is their top customer service frustration. In addition, 78% of customers have given up on a transaction due to a negative customer experience. Aside from lost business,

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Use Empathy To Win Back Customers

2022-12-272022-12-17 by airisX Executive Assistant

Empathy is one of the most important skills that every customer service agent should possess. When customers want to speak to one of your agents because they have an important concern, they expect that issue to be resolved as soon as possible. It is the job of agents to make customers feel heard and understood.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Handle Customer Complaints

2022-11-30 by airisX Executive Assistant

Handling customer complaints can be stressful. No one wants to deal with difficult customers. Whether you like it or not, handling customer complaints becomes vital to providing excellent customer service. Just how important is handling customer complaints? 96% of unhappy customers don’t complain, but 91% will just leave. So getting customer sentiments will help your

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Service

2022-10-05 by airisX Executive Assistant

Effective customer service can have a huge impact on the success of your business. It can make a difference between losing and winning customers. Studies show that delivering excellent customer service can increase sales by more than 20%. On the other hand, poor customer service can cost your business up to $62 billion per year.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Deliver Excellent Customer Service to Toxic Customers

2022-07-022022-07-02 by airisX Executive Assistant

As a customer service agent, you need to learn how to deal with different kinds of customers. It is not all the time that you will be dealing with your ideal customer. There will be situations when you will be dealing with angry customers who want to make you aware of their frustrations with your

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Common Mistakes In Customer Service

2022-04-13 by airisX Executive Assistant

Ensuring efficient customer service is crucial to the survival of your company. Providing excellent customer service is no longer a choice but a necessity. Poor customer experience can be detrimental to your organization. One bad experience can cause 91% of customers to be unhappy and leave without complaining. This shows us that maintaining customer service

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Boost Customer Experience

2022-04-09 by airisX Executive Assistant

Customer experience has been in the spotlight over the last few years. Taking your customer experience to the next level is the key to building lasting relationships with your most loyal patrons. You may have the best and high-quality products in the industry but if you are not able to deliver a great experience to

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Create An Effective Knowledge Base

2022-02-03 by airisX Executive Assistant

Customers are well aware of how difficult it is to reach an agent who will resolve their issues. It means having to wait for several minutes in a queue. Most of the time they find themselves being transferred to another support agent over and over again. For customers, this could become a frustrating experience for

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Tips On Boosting Customer Support

2021-10-16 by airisX Executive Assistant

Customer support is vital for business success. If you want to achieve business growth, then you should focus on improving this aspect of your business. After all, your customers deserve the best experience possible. According to the 2017 State of Global Customer Service Report, 54% of customers have higher expectations for customer service today. Customers

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and