How To Use Empathy To Win Back Customers

Empathy is one of the most important skills that every customer service agent should possess. When customers want to speak to one of your agents because they have an important concern, they expect that issue to be resolved as soon as possible. It is the job of agents to make customers feel heard and understood.

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How To Handle Customer Complaints

Handling customer complaints can be stressful. No one wants to deal with difficult customers. Whether you like it or not, handling customer complaints becomes vital to providing excellent customer service. Just how important is handling customer complaints? 96% of unhappy customers don’t complain, but 91% will just leave. So getting customer sentiments will help your

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How To Boost Customer Service

Effective customer service can have a huge impact on the success of your business. It can make a difference between losing and winning customers. Studies show that delivering excellent customer service can increase sales by more than 20%.  On the other hand, poor customer service can cost your business up to $62 billion per year.

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How To Deliver Excellent Customer Service to Toxic Customers

As a customer service agent, you need to learn how to deal with different kinds of customers. It is not all the time that you will be dealing with your ideal customer. There will be situations when you will be dealing with angry customers who want to make you aware of their frustrations with your

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10 Common Mistakes In Customer Service

Ensuring efficient customer service is crucial to the survival of your company. Providing excellent customer service is no longer a choice but a necessity. Poor customer experience can be detrimental to your organization. One bad experience can cause 91% of customers to be unhappy and leave without complaining. This shows us that maintaining customer service

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How To Boost Customer Experience

Customer experience has been in the spotlight over the last few years. Taking your customer experience to the next level is the key to building lasting relationships with your most loyal patrons. You may have the best and high-quality products in the industry but if you are not able to deliver a great experience to

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How To Create An Effective Knowledge Base

Customers are well aware of how difficult it is to reach an agent who will resolve their issues. It means having to wait for several minutes in a queue. Most of the time they find themselves being transferred to another support agent over and over again. For customers, this could become a frustrating experience for

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Tips On Boosting Customer Support

Customer support is vital for business success. If you want to achieve business growth, then you should focus on improving this aspect of your business. After all, your customers deserve the best experience possible. According to the 2017 State of Global Customer Service Report, 54% of customers have higher expectations for customer service today. Customers

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10 Key Skills To Ensure Customer Service Success

Customer service is crucial to any business. For this reason, delivering the highest quality of service to ensure customer satisfaction and loyalty is crucial. Excellent customer service is key to business growth and profitability. According to the 2017 American Express Global Customer Service Barometer, 7 in 10 Americans are willing to spend an average of

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Signs Your Customer Support Isn’t Working

Customer support is crucial to business success, regardless of the industry you operate in. Resolving customer issues will dictate whether or not users will keep doing business with you or move their business elsewhere. The level of support you provide contributes to the whole customer experience (CX).  Nowadays, price and product are no longer the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and