Tips On Boosting Customer Support

Customer support is vital for business success. If you want to achieve business growth, then you should focus on improving this aspect of your business. After all, your customers deserve the best experience possible. According to the 2017 State of Global Customer Service Report, 54% of customers have higher expectations for customer service today. Customers

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Customer Service Do’s & Don’ts

Providing top notch customer service is vital for any business. Keeping customers happy guarantees that they will do business with you again. Nowadays, price and a great product is not enough to ensure brand loyalty. Today, delivering a positive customer experience is what makes a difference. Just how important is customer experience to brand loyalty?

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Back Office Outsourcing Do’s and Don’ts

In managing your business, there are some tasks that might be time consuming and drain your resources. Tasks such as data entry, payroll & accounting, admin work, and others are back office functions that could be taking much of your time and money. As a business owner, you ought to be focusing on your core

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Should You Outsource Sales & Marketing?

Sales & marketing are vital functions that every business should undertake. These tasks help businesses push their brand to their target audience. Sales & marketing is a dynamic industry and your team may not be able to keep up with the pace. This can be challenging for your in-house team. With quotas and deadlines to

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Customer Service Metrics You Need To Measure and Improve

Improving customer service is vital to both your business and your bottom line. Companies today need to level up on their customer service if they want to stay competitive. According to a survey by Gartner, by 2016, 89% of companies expect to compete on the basis of customer experience compared to 36% four years ago.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Help Desk vs Technical Support: What’s The Difference?

Help desk and IT support are two words that people often confuse. While both are designed to help with customer support, they serve two distinct purposes. Customer service does not end once the goods have been rendered or services have been delivered. Providing a good after-sales experience contributes to customer satisfaction. This is where both

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Common Mistakes in Staffing and Recruiting

Hiring the right employee to add to your team is crucial to the growth and success of your business. Employees can help you achieve your business goals and contribute to building a great culture. In the face of tough competition, it is more important for companies to hire the right employees. According to a report

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Your Guide in Choosing An Outsourcing Vendor

Outsourcing has seen tremendous growth over the years. According to a survey by Clutch, more than a third or 37% of small businesses currently outsource a business process. The same survey revealed that the primary reason small businesses outsource is to increase efficiency and to have access to available expertise.  Choosing the right outsourcing vendor

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Key Skills To Ensure Customer Service Success

Customer service is crucial to any business. For this reason, delivering the highest quality of service to ensure customer satisfaction and loyalty is crucial. Excellent customer service is key to business growth and profitability. According to the 2017 American Express Global Customer Service Barometer, 7 in 10 Americans are willing to spend an average of

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Types of Customers And How To Deal With Them

As a business owner, you understand that customers are vital to your organization. Your agents or customer service staff interact with them on a daily basis. Your efforts are directed towards ensuring customer satisfaction. Obtaining new customers is vital to increase your sales. That is why you want to make sure that your marketing and

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and