Types of BPO And Which One Is For You

Business process outsourcing allows businesses to offload time-consuming tasks from their plate so they can focus on their core business. By contracting a third-party vendor, you save on labor costs as well as on salaries and benefits. Every business is aware of how difficult it is to run a company. Sometimes as a business owner,

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Types of Recruitment Firms Explained

Recruitment is important in finding the right candidates to fill up vacancies in your company. While you may have a human resource department to handle that, there will come a time when the recruitment effort will become overwhelming for your in-house team. This is where hiring an outside recruitment firm may come in handy. But

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10 Skills An Effective Customer Service Representative Should Possess

Regardless of the industry, customer service skills are a must in order to effectively close out a sale. Nowadays, we see a new breed of customers who demand a lot from customer service teams. A Zendesk study revealed that 84% of customers say that customer service can influence their purchase decision. In addition, 59% of

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Front Office Services You Can Outsource

In the BPO industry, the front office refers to client-facing functions. They are the tasks that are related to customer interactions, such as inbound or outbound sales, help desk, customer service, and others. In most businesses, front service may include receptionists or the administrative assistants. Front offices are crucial to an organization because they can

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Signs Your Recruitment Provider Is A Scam

Recruitment is an important function that every business should undertake. It helps them find the right person to fill up their manpower needs. However, the recruitment process can become overwhelming for your in-house team. This is where a recruitment provider can help you find the right candidate for certain positions in your organization. According to

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Red Flags To Watch Out For When Outsourcing To A Provider

Many businesses have now realized the various benefits of outsourcing. The number of  businesses that outsource functions has continued to increase. 65% of companies that previously outsourced plan to increase outsourcing. Working with outsourcing companies helps you focus on your core business. In return, this will increase productivity and generate more revenue for your business. 

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Do’s & Don’ts of Ecommerce Websites

Having an ecommerce website allows customers to see your products and services. It provides you with an avenue for selling online. Your ecommerce website can help support your online transactions. More than giving you a platform for selling your products or services, an ecommerce website allows you to extend your customer reach.  But an ecommerce

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How To Optimize Your Sales Funnel And Boost Conversion Rate

Optimizing your sales funnel is important for increasing sales revenue and your marketing ROI. A sales funnel can help you cast a wide net on your target audience. If you are selling a product or service, your objective is to push potential customers down to the bottom of the funnel and make a purchase. When

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How To Improve Average Resolution Time

Addressing customer issues as quickly as possible is a must to ensure retention. 45% of consumers will abandon an online transaction if their questions or concerns are not quickly addressed. Improving average resolution time (ART) is associated with customer satisfaction and retention. The quicker you resolve customer issues, the more satisfied they will be.  The

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Tips To Increase Employee Job Satisfaction

Keeping employees satisfied is something that every business should strive for. Unhappy employees will always seek out new opportunities that will provide them with better job satisfaction. Job satisfaction can have an impact on both individual and team performance.  Statistics revealed that about half or 49% of employees are very satisfied with their current job.

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and