How To Succeed As A Project Manager

Handling projects can be extremely challenging for most managers. Your organization may be working on multiple projects but are the ones who are handling the project capable of succeeding? Statistics reveal that an astounding 97% of organizations believe that project management is critical to business performance and organizational success. There are many challenges facing project

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Are you a businessman or an entrepreneur?

A businessman and an entrepreneur are two words that are often interchangable. People often get the notion that when someone is a businessman, they are also entrepreneurs but this is not the case. Businessmen and entrepreneurs both own a business and make passive income. They both provide solutions to consumers and help with economic development. 

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How To Turn Active To Passive Income

There is a famous cliché which states, “Money makes the world go round.” In reality, it does. We work to make money. We use the income we get from our jobs to buy necessities. But the money you will earn from your jobs is only as good as you are working. For this reason, you

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How To Overcome Workplace Stress

No matter how much you love what you are doing in the office, you can fall victim to workplace stress. Every job has its stressful elements from meeting deadlines to reaching sales quotas. Work-related stress will most likely always be part of your corporate life. Learning how to overcome workplace stress is vital as it

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Customer Service vs Customer Support: What’s The Difference?

Customer service and customer support are often interchanged. For this reason, differentiating the two can become a challenge. The biggest mistake is not making a distinction between the two. They do have similarities in that they focus on helping customers. Aside from that they use similar tools such as email, chat, and phone for communication.

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How To Boost Customer Experience

The customer experience is vital in customer retention and loyalty. You may have been a customer yourself most of the time and you know how terribly frustrating bad customer experience can be. The way your customers feel and think about your company can have an impact on your bottom line. It can make a huge

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Tips on Improving Customer Relationship Management

Maintaining a good customer relationship should be the core of your business. In a competitive industry, customer retention is the name of the game. You want to make sure that your current customers will buy from you over and over again. Customer retention makes sense considering that acquiring new customers is 5 to 25 times

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Lead Generation: Should You Outsource or Keep It In-House

Lead generation is the process of stimulating and capturing interest in a product or service in order to develop your sales pipeline. Over the years, the buying process has changed dramatically. Businesses have to find new ways in reaching buyers and getting heard through the noise. Gone are the days when companies had to use

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Difference Between Contact Center and Call Center: Which One Does Your Business Need?

Call centers and contact centers are used interchangeably. However, they are not the same thing. They are two distinct modes of business communication. Assuming that the two are the same can be a huge business mistake. Both call centers and contact centers are effective channels for building connections with customers. Both are tools for customer

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Your Customer Service Skills Checklist

Whether you are managing an online business or a brick and mortar store, customer service is a vital aspect of your business. When a customer has a concern, you need to address it if you want to get and/or keep their business. Great customer service is the lifeblood of any business. Whether by phone, live

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and