Difference Between Contact Center and Call Center: Which One Does Your Business Need?

Call centers and contact centers are used interchangeably. However, they are not the same thing. They are two distinct modes of business communication. Assuming that the two are the same can be a huge business mistake. Both call centers and contact centers are effective channels for building connections with customers. Both are tools for customer

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Your Customer Service Skills Checklist

Whether you are managing an online business or a brick and mortar store, customer service is a vital aspect of your business. When a customer has a concern, you need to address it if you want to get and/or keep their business. Great customer service is the lifeblood of any business. Whether by phone, live

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Types of Entrepreneurial Burnout and How To Deal With Them

Running your own business can be an exhilarating experience. If your business is just a startup, you want to see it become successful. More often than not, it means working long hours. Most influential entrepreneurs believe that the hours you put into your business affects your success as an entrepreneur. Real estate mogul Grant Cardone

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Outsource Web Development

Building a website is vital for any organization. It can be an effective tool for marketing your business to potential customers online. One cannot deny the impact of having an online presence where customers are able to find your product and/or services. Creating a website is a tedious task that requires an expert. If you

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Improve Call Handling Skills

Call handling is a vital process in customer support. How you manage a call will make a difference in whether or not you will close a sale. It refers to the steps your organization takes when a call comes in or when placing an outgoing call. Good call handling can also spell the difference between

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Identifying Toxic Workers and How To Deal With Them

Every company should strive to develop a healthy and harmonious work culture. Companies are made up of individuals with different personalities and affiliations. While there are employees who will diligently work, there are also those who will make life miserable for their co-workers. These are toxic employees. As a manager, it is pertinent that you

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How To Outsource Accounting Work

Running a business involves crunching numbers. As an entrepreneur, you have to worry about operational costs, taxes, and other financial considerations. But number crunching and business management can become overwhelming as time goes by. For this reason, you need to consider learning how to outsource accounting work. Most business owners dread crunching numbers. Checking and

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

How To Handle Customer Objections

Most salespeople think of customer objections as something negative. In reality, this is not the case. A customer objection is not necessarily bad. We can think of objections as issues or concerns that you need to address. At the very least, the prospect has shown interest in engaging with you. The fact that the prospect

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

25 Tasks To Outsource For A Small Company

As a business owner, you need to realize that you cannot be a jack of all trades. This means that you cannot be a businessman and employee at the same time. This is the reason why most entrepreneurs fail in growing their business. As an entrepreneur, you need to work on your business and not

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Recruitment Process Outsourcing vs Traditional Recruitment: Which One Is Right For Your Business?

Hiring new employees is necessary for every business. If you have new projects requiring manpower or positions that need to be filled up, you will need to find a recruiter for those requirements. As a business owner, you need to find the right recruitment partner. When it comes to recruitment you have an option to

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and