Customer Service vs Customer Support: What’s The Difference?

Customer service and customer support are often interchanged. For this reason, differentiating the two can become a challenge. The biggest mistake is not making a distinction between the two. They do have similarities in that they focus on helping customers. Aside from that they use similar tools such as email, chat, and phone for communication.

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How To Boost Customer Experience

The customer experience is vital in customer retention and loyalty. You may have been a customer yourself most of the time and you know how terribly frustrating bad customer experience can be. The way your customers feel and think about your company can have an impact on your bottom line. It can make a huge

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Tips on Improving Customer Relationship Management

Maintaining a good customer relationship should be the core of your business. In a competitive industry, customer retention is the name of the game. You want to make sure that your current customers will buy from you over and over again. Customer retention makes sense considering that acquiring new customers is 5 to 25 times

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Lead Generation: Should You Outsource or Keep It In-House

Lead generation is the process of stimulating and capturing interest in a product or service in order to develop your sales pipeline. Over the years, the buying process has changed dramatically. Businesses have to find new ways in reaching buyers and getting heard through the noise. Gone are the days when companies had to use

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Difference Between Contact Center and Call Center: Which One Does Your Business Need?

Call centers and contact centers are used interchangeably. However, they are not the same thing. They are two distinct modes of business communication. Assuming that the two are the same can be a huge business mistake. Both call centers and contact centers are effective channels for building connections with customers. Both are tools for customer

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Your Customer Service Skills Checklist

Whether you are managing an online business or a brick and mortar store, customer service is a vital aspect of your business. When a customer has a concern, you need to address it if you want to get and/or keep their business. Great customer service is the lifeblood of any business. Whether by phone, live

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Types of Entrepreneurial Burnout and How To Deal With Them

Running your own business can be an exhilarating experience. If your business is just a startup, you want to see it become successful. More often than not, it means working long hours. Most influential entrepreneurs believe that the hours you put into your business affects your success as an entrepreneur. Real estate mogul Grant Cardone

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How To Outsource Web Development

Building a website is vital for any organization. It can be an effective tool for marketing your business to potential customers online. One cannot deny the impact of having an online presence where customers are able to find your product and/or services. Creating a website is a tedious task that requires an expert. If you

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How To Improve Call Handling Skills

Call handling is a vital process in customer support. How you manage a call will make a difference in whether or not you will close a sale. It refers to the steps your organization takes when a call comes in or when placing an outgoing call. Good call handling can also spell the difference between

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Identifying Toxic Workers and How To Deal With Them

Every company should strive to develop a healthy and harmonious work culture. Companies are made up of individuals with different personalities and affiliations. While there are employees who will diligently work, there are also those who will make life miserable for their co-workers. These are toxic employees. As a manager, it is pertinent that you

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