Tips For Handling Order Cancellations and Returns

As an online retailer, you must be prepared to handle returns, cancellations, claims, negative reviews, and customer refund requests in the best possible way. Not doing so can impact your store’s bottom line, damage your seller metrics, and even cause account suspension. Providing customers with a way to return or cancel orders is a good

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How To Deliver Excellent Customer Service to Toxic Customers

As a customer service agent, you need to learn how to deal with different kinds of customers. It is not all the time that you will be dealing with your ideal customer. There will be situations when you will be dealing with angry customers who want to make you aware of their frustrations with your

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10 Common Mistakes in Outsourcing Back Office Support

Outsourcing back office support can free your staff from doing repetitive tasks to focus on their core functions. Menial tasks like data entry or administrative functions can hinder the growth of your business and your team. Back Office tasks can waste valuable time, veering them away from what your staff should be doing. This is

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How To Make Your Customer Service Team Hit Their KPIs

Customer service is the lifeblood of every organization. Keeping customers happy and satisfied with your service ensures their loyalty and increased revenue for your business. Nowadays, customers are aiming for a better experience when looking for businesses to buy products and services from. 73% of customers look at customer experience in making buying decisions, behind

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Why Should You Outsource Medical Billing?

Medical billing is vital to the medical practice industry. It helps medical offices and patients when filing their medical claims. It also helps insurance providers give out the right amount of claims to patients. How important is medical billing to both parties? 30% of the average healthcare bill now comes from the patient’s pocket. That

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9 Signs It’s Time To Outsource Your Finance & Accounting Functions

Finance & accounting is a very crucial function in every business. As a business owner, you would want to find out your expenses or how much income you are generating. These functions are not just done at the end of the year but throughout the year. It should be done in a meticulous and streamlined

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10 Common ECommerce Mistakes You Should Avoid

Ecommerce has become the preferred choice of selling by both retailers and wholesalers. According to statistics, retail Ecommerce sales amounted to $4.9 trillion worldwide in 2021. It is estimated that the figure is expected to grow by 50 percent or about $7.4 trillion by 2025.  With the pandemic, online shopping has become the accepted norm

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10 Common Mistakes In Customer Service

Ensuring efficient customer service is crucial to the survival of your company. Providing excellent customer service is no longer a choice but a necessity. Poor customer experience can be detrimental to your organization. One bad experience can cause 91% of customers to be unhappy and leave without complaining. This shows us that maintaining customer service

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How To Boost Customer Experience

Customer experience has been in the spotlight over the last few years. Taking your customer experience to the next level is the key to building lasting relationships with your most loyal patrons. You may have the best and high-quality products in the industry but if you are not able to deliver a great experience to

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10 Critical Skills of A Chat Support Agent

Customer support is crucial to the success of your business. In order to retain customers’ business, you want to make sure that they are happy and satisfied with your service. In today’s competitive industry, you need to step up and take your customer service to the next level. Statistics from Oberlo say that 84 percent

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and