Difference Between Recruitment and Talent Acquisition

While they are designed to achieve a similar purpose – hiring people – recruitment and talent acquisition are different from each other. Thus, hiring managers should understand whether they need to recruit or acquire new talents. It is important for companies to know the difference between the two to help your company hire the best

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How To Create An Effective Knowledge Base

Customers are well aware of how difficult it is to reach an agent who will resolve their issues. It means having to wait for several minutes in a queue. Most of the time they find themselves being transferred to another support agent over and over again. For customers, this could become a frustrating experience for

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10 Common Mistakes in Crafting a Call To Action

The call to action is one of the most important parts of your landing page. You may have the best website and the best offers but if it isn’t converting and no one is clicking through your call to action then all your efforts mean nothing. A strong call to action is key to website

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How To Target The Right Audience on Social Media

Without a doubt, social media has become one of the most powerful channels for targeting audiences. According to the latest statistics, there are 4.55 billion social media users worldwide as of October 2021. For businesses, this offers a huge market for brand building. Creating a social media profile can help boost your online presence.  However,

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10 Trends That Will Shape Customer Service

Customer service is a dynamic industry. Year in and year out the competition becomes tougher such that you need to find a way to make your customer service stand out. Nowadays, delivering quality customer service is key to business success. According to the Global State of Customer Service study of Microsoft, 90% of customers use

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10 Customer Service Phrases You Should Not Tell Customers

As a company, one of the most important skills you need to have is effective communication. You will be dealing with different kinds of customers so you need to learn the proper way to talk to them. Not saying the right thing can have a detrimental effect on the entire customer experience. While it is

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10 Questions To Ask When Choosing An Outsourcing Provider

Choosing an outsourcing provider offers benefits to many businesses when done right. With outsourcing, you can focus on your core activities and delegate the non-core ones to the provider. This way, you can free up not only your time but also your resources. It is a cost-saving measure as you do not have to worry

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Tips For Successful Lead Generation

Lead generation is a vital component of a company’s marketing strategy. However, it can be a difficult and time-consuming task. For many businesses, this is a big issue as they feel that they have exhausted the limit of their people. Unfortunately, many businesses are failing in this aspect. According to the ‘State of Inbound’  report

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10 Common Mistakes When Hiring A Freelancer

Hiring freelancers could be necessary when running a business. Your staff may already become overwhelmed if you give them additional tasks. The freelance market is a haven for finding the best talent for filling up your manpower requirements. At present, there are 58 million freelancers worldwide and it is expected that they would comprise the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

10 Common Mistakes in Lead Generation

Lead generation is vital to customer acquisition. Sometimes a lead is the key to generating your first sale. Leads have already visited your website and have shown interest in your products or services in various ways either through your website, downloading an ebook, completing an online survey, or through other methods. But somehow marketers are

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and