10 Key Skills To Ensure Customer Service Success

Customer service is crucial to any business. For this reason, delivering the highest quality of service to ensure customer satisfaction and loyalty is crucial. Excellent customer service is key to business growth and profitability. According to the 2017 American Express Global Customer Service Barometer, 7 in 10 Americans are willing to spend an average of

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9 Back Office Functions You Can Outsource

As a business owner, you want to focus on growing or expanding your business. You need to focus on bringing in new customers. But as you focus on business growth, it can become overwhelming if you still have to do the back office functions like payroll, recruiting, or IT infrastructure. If those activities are keeping

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Top Mistakes You Should Avoid When Selling Your Business

As a businessman, you want your business to grow and succeed as much as possible. However, sometimes it’s not meant to be. The Small Business Association states that 30% of new businesses fail during the first two years of opening, 50% during the first five years, and 66% during the first 10. Only 25% make

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Advice When Registering your E-Commerce Business

Starting your own e-commerce business can be a little bit tricky. You have to think about a lot of things such as your inventory, marketing your business, servicing your customers, and others. But before you get busy with running your business, the first thing you need to do is register your e-commerce business. Running an

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Types of BPO Services Explained

Outsourcing your business gives you the opportunity to focus on the more important aspects of running a business. Many firms have seen the benefits of outsourcing work so they can focus on the core of their business. Common services outsourced to BPO providers include payroll, accounting, telemarketing, data recording, and others. According to Statista, the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Benefits of Owning A Brick And Mortar Store

The growth of electronic commerce cannot be denied. According to statistics from BigCommerce, e-commerce sales are expected to breach the $740 billion mark by 2023 in the United States alone.  In addition, e-commerce has accounted for close to 11% of all retail sales in the US. E-commerce has allowed customers to shop from the convenience

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25 Tasks To Outsource For A Small Company

As a business owner, you need to realize that you cannot be a jack of all trades. This means that you cannot be a businessman and employee at the same time. This is the reason why most entrepreneurs fail in growing their business. As an entrepreneur, you need to work on your business and not

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In-House Staff or Freelancers: Which Is The Best Option When Outsourcing?

As a business owner, your main objective is to see your business grow. If you are just starting out, it is normal that you want to be hands-on with the management of your business. Eventually, however, as your business starts to grow, managing your business starts to become overwhelming. Some tasks may keep you from

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Understanding The Difference Between KPO and BPO: Which Outsourcing Is Best For You?

Outsourcing has been around for years. In the Philippines, the industry continues to grow as the country is one of the top outsourcing destinations in the world. A recent report by The Everest Group, a Texas-based global consulting and research firm, revealed that the Philippines will remain to be the top call-center destination in the

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The Philippine Outsourcing Industry In A Glance

Business Process Outsourcing (BPO), more commonly just known as Services Outsourcing, has been a huge contributor to the global economy over the years. Between 2012 and 2016, the global BPO industry grew at a compound annual growth rate of 4.4% for a total revenue of $140.3 billion in 2016. In the Philippines, the gross domestic

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and