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Difference Between Contact Center and Call Center: Which One Does Your Business Need?

2020-09-19 by airisX Executive Assistant

Call centers and contact centers are used interchangeably. However, they are not the same thing. They are two distinct modes of business communication. Assuming that the two are the same can be a huge business mistake. Both call centers and contact centers are effective channels for building connections with customers. Both are tools for customer

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Difference Between Contact Center and Call Center: Which One Does Your Business Need?

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