Back Office Outsourcing Do’s and Don’ts

In managing your business, there are some tasks that might be time consuming and drain your resources. Tasks such as data entry, payroll & accounting, admin work, and others are back office functions that could be taking much of your time and money. As a business owner, you ought to be focusing on your core

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Should You Outsource Sales & Marketing?

Sales & marketing are vital functions that every business should undertake. These tasks help businesses push their brand to their target audience. Sales & marketing is a dynamic industry and your team may not be able to keep up with the pace. This can be challenging for your in-house team. With quotas and deadlines to

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Help Desk vs Technical Support: What’s The Difference?

Help desk and IT support are two words that people often confuse. While both are designed to help with customer support, they serve two distinct purposes. Customer service does not end once the goods have been rendered or services have been delivered. Providing a good after-sales experience contributes to customer satisfaction. This is where both

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10 Common Mistakes in Staffing and Recruiting

Hiring the right employee to add to your team is crucial to the growth and success of your business. Employees can help you achieve your business goals and contribute to building a great culture. In the face of tough competition, it is more important for companies to hire the right employees. According to a report

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Your Guide in Choosing An Outsourcing Vendor

Outsourcing has seen tremendous growth over the years. According to a survey by Clutch, more than a third or 37% of small businesses currently outsource a business process. The same survey revealed that the primary reason small businesses outsource is to increase efficiency and to have access to available expertise.  Choosing the right outsourcing vendor

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10 Key Skills To Ensure Customer Service Success

Customer service is crucial to any business. For this reason, delivering the highest quality of service to ensure customer satisfaction and loyalty is crucial. Excellent customer service is key to business growth and profitability. According to the 2017 American Express Global Customer Service Barometer, 7 in 10 Americans are willing to spend an average of

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Steps On How To Outsource IT Support

In the digital age, ensuring that your business is tech-savvy can give your business an edge over the competition. Given the plethora of technologies available at their disposal today, businesses may not have the capabilities and manpower to capitalize on these technologies. This is where outsourcing IT support can become beneficial for your business. The

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Signs Your Customer Support Isn’t Working

Customer support is crucial to business success, regardless of the industry you operate in. Resolving customer issues will dictate whether or not users will keep doing business with you or move their business elsewhere. The level of support you provide contributes to the whole customer experience (CX).  Nowadays, price and product are no longer the

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and

Different Types of Outsourcing Explained

Outsourcing offers businesses the opportunity to focus on their core competencies while freeing themselves from time consuming tasks. When you have a huge demand for workforce and services, outsourcing can help you meet those demands. Outsourcing also gives your business continuity since the resources are not placed in a single location.  It can be difficult

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Common Mistakes To Avoid When Outsourcing Customer Support

Customer support is a vital aspect of running a business. For this reason, it demands more time and attention. Times have changed. According to a Walker study, by the end of 2020 customer experience will differentiate brands from their competition. According to the study, customers put high value on their experience. 86% of customers will

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airisX has solutions for all sizes and types of companies. Getting started is as easy as scheduling a consultation with us, so go ahead and